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Extra Space Storage
- Self Storage
- Oxnard, CA
About this business
Location details
2585 W 5th St, Oxnard, CA, 93030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My rent was increased AGAIN because of "current market conditions." Another 15%. I hate this greedy company and can't wait to move my things out.
Business response:
Thank you for leaving us a rating, Jennifer. We're sorry to hear that you're unsatisfied with your monthly rate. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Good access and service, but after only 4 months, they raised my monthly rate by $50/month - a 20% increase! And it's an autopay. Of course, all my stuff was already there, and I was unprepared to make an immediate move. Clearly they have the right to charge whatever they want, but good grief, what kind of business practice is this?
Business response:
Thank you for leaving us a rating, Raul. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (805) 815-4649 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
If you wanna get ripped off this is the place. Before moving in I asked how often they raise the rent and was told 6-9 they review the going rate for units in the area. 2 months after moving in they raised my rent. Looked at the 3 other storage units on the same street for the same unit is 150-200 cheaper. FMV my butt.... If you do rent from here make sure you don't accidentally lock your keys and phone in your car cause they will call the police to have you comply to exit the grounds. Tow truck called me 10 mins after I... read more
Business response:
Thank you for the feedback, Michael. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The worse kind of storage around . Not only will they raise your rent every few months but they are infested with rats . Rat poop everywhere and the place leaks . A lot of important papers and things were ruined . Stay away . There are better rates around .
Buyer beware! My brother passed away and my siblings and I had to clear out his storage unit. The so-called manager, John, was so nice and understanding and told us that we could go ahead and take our time. I knew the storage fees were due on the 26th of the month so I specifically asked on the 26th if we could be out within a week, could we get a refund for the remainder of the month? He indicated that he would put in the paperwork for the refund. I waited for 6 weeks with no refund so I called John today and was told ... read more
I have no idea why 4 stars showed up on this review the first time. I had to throw 6 sets of mattresses and 2 sofas in the dump because they were covered with rat droppings and urine.. This company has been known to have rats. I was unaware of that until I picked my stuff up. Had to throw away all of my mattress (6 sets) and my couches which had rats nest in them. If there were some way to give them a negative rating I would! I could not even clean the rat waste that fell off of all my stuff for fear of some disease. They ... read more
I am disgusted with this place. First rat problems and now dog problems. Last Wednesday (9/14) I stopped by my storage to drop something off. Luckily, I went right before they closed so there was still an employee on the property. I had to have the guy clean up two separate piles of dog poop. This wouldn't be my first incident with dogs on the property. On the 11th, I went at night and there were some idiots letting their dog roam around without a leash. I went back last night (9/24) and yet again a nice pile of dog poo... read more
This is the worst facility I had to do business with ever. I buy storage units at auction and won 2 at this facility, the manager is an arrogant jerk, who never explained their rules and hours properly, when I asked for a.little extra.time to clear out Chris is his name I think acted as though it was personal, I had to call the auction site in order to convince him to give a couple more hours. Mind you that were doing the work while he sits on his butt in the office, most facilities will work with us when it comes a little m... read more
If I could give a rating of zero stars I would, hands down!!! My vehicle was recently stolen, driven rite out of the "secure" gate when the manager is sleeping just above the building. Security is little to none and let's not even begin to talk about the cameras, which are basically non existent....they focus on non important things like the trash bins!!!! Cameras are only sensor detective and don't run all day, the quality is horrible! There are no cameras located in the back of the storage and fences are low on the back a... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,414 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.