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Extra Space Storage
- Self Storage
- Gilroy, CA
About this business
Location details
8585 Forest St, Gilroy, CA, 95020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I've used other storage facilities but felt the need to write a review, given my experience at extra space storage. Patricia was helpful from the first time I arrived. She even gave me a name of a mover that helped me move my things into storage. He was very reasonable and did an excellent job. Today I completely vacated the storage. It was fast and easy and I received an email confirmation without having to go into the office. Thanks Patricia for all your help!
Business response:
We really appreciate you taking the time to share your experience with us, Linda. We're glad Patricia was able to help from the first time you arrive and gave you a name of a mover that helped you move your things into storage. Don't hesitate to reach out if you need anything!
Five star service from manager Ms. Patricia. I can't say I've ran into someone so cheerful on a Monday morning so eager to take me around on her golf cart to show storage units. Overall great service and great promotions
Business response:
Thank you for the kind words, Cynthia! We're committed to providing excellent customer service. We're glad Ms. Patricia was able to help. Stop by the office if you need anything.
The facility is clean and well maintained. But the staff is what deserves a five star review. Patricia has gone above and beyond every time we have needed help. Even though we're storing our trailer temporarily, she still has made every effort to keep us informed and feel secure storing something so far from home.
Extea Soace storage can go Pound Butt' I started at 100 dollars , they biumpef it to 207 without saying anything and then charged me 259 for the same soace whoke advertising mg 98 dollars a month for 6 months for new mice in's.. think a lawsuit is in order
Business response:
We are sorry to hear about your frustration regarding your rental rates and promotional pricing, Brian. We understand how unexpected rate changes can be concerning, and we want to help address your experience. Please reach out to us at 888-STORAGE so our team can review your account and assist you directly.
I have had the similar issue many others have had. I signed in with an internet cost of 118.00 in November 2023, by March 2024 My rental fee is 208.00. Very deceptive practice to bring people in at a low rate only to nearly double the rate after they have already moved in. I would not have taken this deal if I had known. Very dissatisfied in the deceptive practice. People Beware.
Business response:
Hi Barbara, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
I would say 4 stars on the accessibility of all the units BUT overall I got a web deal and within 3 months the rent increased by 70%, what a joke! I had called and asked what it would increase to after the "promo" was over and most of all them maybe do 50% but THEY usually state that online. I am so disappointed and do NOT think I wont be moving my crap out!
Business response:
Hi Melissa, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Stop by our office if you need anything in the future!
Disappointed that the 10x15 that was advertised is actually a 10x14. They say that's what the mom n pop place EXTRA SPACE bought up said the spaces were. I call it false advertising. Plus I have oil or some chemical seeping in through the wall. Apparently they have bought up a bunch of mom n pop storages and doubled the rents. Not an appealing company profile. Not sure it's a trustworthy olace.
They stabbed us in the back by more than doubling our monthly rent from $80 to $180. For a 5x10 shoe box. They actually told us they decided to squeeze everyone because they realized they are one of only 2 storage facilities in the area. They obviously have no respect for their customers. As a result, we concluded that we could manage storing our items without them, and their services are no longer required, or wanted.
I have been at this location since 2008, some people say why do you pay fir storage you could bought all that stuff 20 times over, my response Do you have a garage? Do you make house payments? This is my garage! know that extra space Storage bought out all the ma and paps storage places and this one was a few years ago, since they have come I have had 4 rate increase, I have asked the manager there and had the even had the district manager call me to tell oh well your not even at market price and I will continued to get in... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,062 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.