Extra Space Storage

Linda D. 

on Yelp

5 years ago

I've used other storage facilities but felt the need to write a review, given my experience at extra space storage. Patricia was helpful from the first time I arrived. She even gave me a name of a mover that helped me move my things into storage. He was very reasonable and did an excellent job. Today I completely vacated the storage. It was fast and easy and I received an email confirmation without having to go into the office. Thanks Patricia for all your help! 

Kikki M. 

on Yelp

9 years ago

The facility is clean and well maintained. But the staff is what deserves a five star review. Patricia has gone above and beyond every time we have needed help. Even though we're storing our trailer temporarily, she still has made every effort to keep us informed and feel secure storing something so far from home. 

Barbara W. 

on Yelp

a year ago

I have had the similar issue many others have had. I signed in with an internet cost of 118.00 in November 2023, by March 2024 My rental fee is 208.00. Very deceptive practice to bring people in at a low rate only to nearly double the rate after they have already moved in. I would not have taken this deal if I had known. Very dissatisfied in the deceptive practice. People Beware. 

Melissa C. 

on Yelp

2 years ago

I would say 4 stars on the accessibility of all the units BUT overall I got a web deal and within 3 months the rent increased by 70%, what a joke! I had called and asked what it would increase to after the "promo" was over and most of all them maybe do 50% but THEY usually state that online. I am so disappointed and do NOT think I wont be moving my crap out! 

Harold D. 

on Yelp

3 years ago

Disappointed that the 10x15 that was advertised is actually a 10x14. They say that's what the mom n pop place EXTRA SPACE bought up said the spaces were. I call it false advertising. Plus I have oil or some chemical seeping in through the wall. Apparently they have bought up a bunch of mom n pop storages and doubled the rents. Not an appealing company profile. Not sure it's a trustworthy olace. 

Pablo J. 

on Yelp

4 years ago

They stabbed us in the back by more than doubling our monthly rent from $80 to $180. For a 5x10 shoe box. They actually told us they decided to squeeze everyone because they realized they are one of only 2 storage facilities in the area. They obviously have no respect for their customers. As a result, we concluded that we could manage storing our items without them, and their services are no longer required, or wanted. 

Shelly L. 

on Yelp

7 years ago

I have been at this location since 2008, some people say why do you pay fir storage you could bought all that stuff 20 times over, my response Do you have a garage? Do you make house payments? This is my garage! know that extra space Storage bought out all the ma and paps storage places and this one was a few years ago, since they have come I have had 4 rate increase, I have asked the manager there and had the even had the district manager call me to tell oh well your not even at market price and I will continued to get in... read more

Sand M. 

on Yelp

8 years ago

I wish I could give no stars were should I begin OK so I had a big argument with one of the employees by the name of Patricia she is so rude does not help at you at all I sent my sister to give a payment which I was late one week I pay 399 for my unit so I gave my sister 400 dollars because I had checked a day before and it had no late fee so when my sister goes the next day PATRICIA did not take the payment saying they can't take partial payment I told my sister OK that's not partial payment just go and pay and I will take... read more

Gina P. 

on Yelp

9 years ago

If I could give this place zero stars I would!!! Since they have taken over they have sent us no notifications of the buy out and most recently the price change which is significant and that you have to pay a whole 30 days prior to your due date. Oh and they also do not take your money unless it's whatever their computers tell them to. I have 3 friends and family that have units there and we will all be moving out and hiring a lawyer to sue them. DO NOT RENT HERE!! Their policies change and they do not notify you.