Extra Space Storage

Clarissa H. 

on Yelp

2 years ago

I should have read the other reviews before getting a space here. I rented a unit at $71/month in January 2023 and I got a notice that they were going to increase it to $142/month starting May 2023 because they're able to do that with web rates (doubled?!). No where on the website does it say they rate you're paying is temporary/promotional - in fact, my receipt says no promo or discount was applied. A warning to others to look around before using this company! When I called to ask about it, they were going to do me a favor ... read more

Bill F. 

on Yelp

3 years ago

This company is a rip-off and they are dishonest. When renting the unit, they told me that I was required to purchase insurance from them, when I didn't want it. I later found out that it is not required, and I cancelled it. The next surprise came after three months, when they sent me a card in the mail informing me that my rate was being increased. The increase was over 60 percent! I went in the next day and closed my account. Since this was my first time renting storage, I was unaware that this rate increase scam may be a... read more

Rowan S. 

on Yelp

4 years ago

I have been using extra space storage out of necessity to facilitate a small garages worth of peripheral stuff and seasonal decorations. It's been about 5 years since moving here and begun my rental. I feel they are treating it like an actual apartment. I literally have the smallest unit in there. $76 was great for a year or less. I now am paying over 110% more at this point. Yeah the counter girl is great and she's definitely not messing this job up. The perks are nice too. Though they seem to know everything except why the... read more

Matt H. 

on Yelp

4 years ago

Only rented for three months and then received notice they were increasing my rent by $30 per month. They noticed me by postcard. 

VJ T. 

on Yelp

13 years ago

Warning deceptive pricing. They will jack up your rate after 6 months! 

Linda W. 

on Yelp

13 years ago

The lady that is usually at the front desk is nice. I think her name is LouAnn. I was happy with this place until I was ready to move out. There was a miscommunication from LouAnn over the phone about the final bill and the checkout process. I also noticed that they had been charging me for insurance even though I clearly told them that I was not interested in insurance (I was already covered under my renters insurance). I went to the office to ask questions and try to get the information straightened out and that's when th... read more

Marcy D. 

on Yelp

14 years ago

Terrible customer service and the slowest elevator I've ever ridden in. It took my movers the same amount of time to move my stuff into the storage unit as it did to move me out of my apartment, because the elevator is so slow and the door won't stay open long enough to let you unload a full car. Also, the ad above says first month free or first month half off, but that's only if you get the largest units. If you don't want to pay $9 per month for insurance, you have to bring a copy of your insurance policy with you when y... read more

Elizabeth A. 

on Yelp

16 years ago

Look elsewhere if you care about your things. The monthly fees are higher because it's supposed to be climate controlled. Even as the temperatures drop, it's still in the 80s in there because the A/C is literally just hot air. One elevator lurched and stopped abruptly for months and nothing was done; the manager let it go until the thing wouldn't move. The manager plays country music very loudly throughout the building. Extra Space is supposed to be really clean, but this one isn't.