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1022 N Henry St, Alexandria, VA, 22314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
They were very helpful on the phone. The girl I spoke with took a lot of time to ensure I got the appropriate sized unit and then initiated the rental over the phone. Everything went like clockwork. Highly recommend.
I've never used a personal storage company before. However, this was hands-down the best experience! Candidly speaking, they were not my first choice. But, I did select them due to the convenience of the location and a bad experience with a competitor in the same area. I walked right in, and Tanesha was extremely kind and patient. She showed me around and asked if I needed packing materials. I was sold. No one had ever done this, and I was blown away. The sign up process was seamless and I was out in nearly 20 minutes. Commu... read more
Business response:
Thank you so much for your kind words, Courtnee. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Charika and Tanesha! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
Wow, is what I can say about my experience with this Extra Space location. Blake is amazing in the management of this location. He personally makes the experience a great benefit to the customer. He was easy to work with and took my situation seriously. I felt that his advice on the size of the unit was perfect. The price quoted was the price charged. No hidden increases or excess charges. I was worried about this based on the research of other companies in the area. Blake is upfront, honest and truly has the custome... read more
I stored my stuff there for 1 month and nothing got stolen so great job. I did however need to buy supplies on several occasions and there front door was locked and had a message on it saying be back in fifteen. Maybe say when the fifteen minutes should expire. There are other storage places that I can buy supplies at just figured I'd give them the money because I rent a unit. Oh well nothing bad on service just kind of frustrating when no one is at the front or that notes there.
What a great moving experience! LouAnn and Chuck are extremely nice and helpful. I had the added issue of having a POD that needed to be delivered, unloaded and then picked back up, which most storage facilities are very uncooperative about. This facility was fantastic. Plus, it is very clean and there are tons of handtrucks/carts for moving your things. I was there on a Friday and Saturday of a holiday weekend and while there were others there, I never had trouble finding parking or using the elevator. I am so happy w... read more
I couldn't have asked for an easier storage experience, if you can call it that. It sucked that I couldn't get my stuff into my apartment right away, and then it sucked that it did nothing but snow for the next 2 weeks after I put it in storage. But access was never unavailable, the building was secure, I felt as though my stuff was safe, and that I was safe while I was there. When I moved out, I just walked in, the guy remembered what unit I was, checked me out, and I was done. Absolutely would recommend this place to anyon... read more
Beware! Very valuable items stolen from my unit when management cut the lock. I paid my past due but didn't notice the items were missing until I moved. Management doesn't seem to care, circling the wagons. Do not store anything you value here because they may disappear
What a scam. I signed a small storage space agreement starting end of November and 3 months later they raised rental by $100. Had just finished moving stuff in. They know they've got you as only choice is to move out which I am this month. I would give it zero stars if app allowed.
Business response:
Hi Laura, thank you for your review. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate change will take place. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
tremendous price increases here in a very short time span = an unsustainable business model
Business response:
Hi Tim, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Extra Space Storage has a 4.8 star rating with 859 reviews.
Extra Space Storage is open now. It will close at 10:00 p.m.