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4285 N Thanksgiving Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Pamela at Extra Space is an absolute delight to work with. She is friendly and always available for questions and to walk us through whatever we need. She went above and beyond to help us set up a storage unit for my mom and has moving supplies available at ease. The whole facility is clean and feels safe and secure. It is great to know that everything is taken care of and there was no hassle at all!
This was my first time renting a storage unit and Pamela was so kind and patient! She even stayed late on a Saturday to help!
Pamela was very friendly and helpful, clean facility. Overall a great experience and would highly recommend!
My husband and I were on the look out for a storage unit and came across extra space storage. When we went to check out the facility we immediately felt welcomed by the manager Pamela. She took us on a little tour of the facility and showed us different size units that might fit our needs. When we decided on the unit we wanted she worked with us to give us a good deal. We also liked how clean the facility and units were.
Pamela at extra space storage in Lehi was very helpful and friendly! I got the storage unit I wanted for a great price. Highly recommend
The rates at Extra Space Storage can't be beat! I was paying almost twice as much for the same size unit I have now at another storage facility in the valley. Pamela in the office was very friendly and helpful in getting our new unit and answering all questions we had. I would give it five stars but we had a few black widows in our unit before we moved stuff in. So watch out for that before loading in your boxes!
I don't recommend. Just blah blah blah blah blah I can't help You, seemingly pleasant but loose screw in the head.
Business response:
Please feel free to reach out to us at (801) 766-3332 to discuss further.
The facility at 134 S 700 W Salt Lake City, UT 84104 has horrible customer service. The women who answered the phone there were brusque, unhelpful, and even yelled at me over the phone. Ridiculous. After two rude phone calls, I cancelled my plans to store anything in their facility and decided to use a different facility that are managed by nice people who are courteous and professional.
Business response:
We are sorry to hear about your experience at our Salt Lake City facility. We strive to provide excellent customer service, and it's clear we fell short in this instance. We take feedback like yours very seriously and would like the opportunity to address your concerns. Please contact us at (801) 766-3332 to discuss this matter further. We aim to resolve any issues and improve our service for all customers.
I've used storage spaces previously. This is the worst location and experience I've had with Extra Space. My rates doubled after three months when I was initially told I was getting a set rate for Black Friday deals. To top it off I've found the representatives to be extremely rude. I was put in a corner unit with no light. I have to use a flashlight to see inside. I will be happy to move my things and happier to not have to deal with the poor service of this location. Specifically Irene and others who's names I do not ... read more
Business response:
Lettie, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
Extra Space Storage has a 4.8 star rating with 951 reviews.
Extra Space Storage is open now. It will close at 10:00 p.m.