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Extra Space Storage
- Self Storage
- Lehi, UT
About this business
Location details
4285 N Thanksgiving Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Great service and super clean facilities. Staff is super helpful too. But they are all over on price. Raised it $100 per month once I had been there a couple months. If you are going to stay long, make sure you set up a contract so you know what you’ll pay every month. Otherwise be prepared for a rate hike for no just cause
Business response:
We're sorry to hear this, Quentin. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
I am so angry with this company. I signed with them 4 months ago. Today, I find out they have raised my rent $82. $82 people!!!!! Who the hell thinks that is okay? 4 months. Couldn't even wait a year which would make sense. Nope!! 4 months. I am sick of these places gouging people. They rope you in with one price and then with zero care in the world, raise it by almost $100. I was at my old unit for almost 2 years before getting a hike in price which I was fine with but wanting a closer location that I could go to a... read more
Business response:
Hi Joy, Thank you for leaving your feedback! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
There is no reason why my unit price should increase every couple of months. I will not work with a company that I cannot trust.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 914 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.