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Extra Space Storage
- Self Storage
- Houston, TX
About this business
Location details
3011 San Jacinto St, Houston, TX, 77004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
5 stars for Quinten in the office. Very professional 5 stars for cleanliness 5 stars for location parking and accessibility One star taken away for insufficient lighting and an out of order bathroom and vagrants that some hand around..
Business response:
We're delighted to hear about your positive experience with Quinten and the cleanliness of our location. We apologize for the issues you encountered and appreciate your feedback.
Quentin, very professionalism and also has a beautiful personality. Quentin is also very knowledgeable on what Extra Space provides and services.
Business response:
Thank you for your wonderful feedback, Asia C. Quentin's professionalism and knowledge are truly appreciated.
Moving some of my stuff to ExtraSpace storage was seamless and great! The staff was extremely helpful and made everything easy. The store manager Quentin was amazing and very helpful! He made some some great suggestions on which where the best units at the best rates. I'll be using this storage company and location again in the future!
Business response:
Thank you for taking the time to leave your feedback, Shaadiya! We're so happy to hear Quentin was able to make your rental process seamless! Give us a call at (713) 529-2200 if you need any future assistance.
Amazing storage facility! They have a loading dock, it is always clean, and everyone is always nice.
I needed to park temporarily tonight after hours. Netta redirected me from where my vehicle might have been at risk from offloading vehicles, to where it was safe. Thank you, Netta - you are a superstar!
Business response:
Hi Mike, we're glad Netta redirected you to where your vehicle might have been at risk from offloading vehicles. Security is our top priority and we appreciate that you have trusted us with your belongings! Don't hesitate to reach out if you need anything!
Andre is a wonderful representative and helped us negotiate the price increase on our storage unit. He went to bat for us with the company and got us a better deal.
Business response:
Thank you for the kind words, Jean. We're glad Andre was able to help! Our team is here to serve you, so give us a call at (713) 529-2200 if you need any future assistance.
Great service. Netta was very friendly ! Very helpful and informative. Highly recommend! Great prices!
Business response:
Thanks for the kind words, Prin! We're glad to hear you had a positive experience renting with Netta! Your recommendation is the best compliment we can receive. Don't hesitate to give us a call at (281) 702-3506 if you need anything in the future!
Netta was extremely patient and helpful. Answered all of my questions even after I got there basically at closing time. Will definitely recommend to others! Great experience overall.
Business response:
Hi, Camila. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff and are thrilled to hear your experience reflects that. We're glad Netta answered all of your questions. We really appreciate you taking the time to share your experience with us. Thanks for recommending Extra Space Storage!
Netta is amazing! Her customer service skills are too notch and she actually could do a training video on how to do everything perfectly! She is friendly, professional, and made me feel like I'm a part of the family. I highly recommend this storage facility. She went over all the options thoroughly and helped me determine the best one. Thanks Netta!
Business response:
Thank you for your kind words, Chad. We're committed to providing excellent customer service. We pride ourselves on having a friendly, professional staff and are thrilled to hear your experience with Netta reflects that. Thanks for recommending Extra Space Storage!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 794 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.