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Extra Space Storage
- Self Storage
- Castle Rock, CO
About this business
Location details
4633 Industrial Way, Castle Rock, CO, 80109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Excellent location and really excellent service. Super friendly and helpful employees. This is what good looks like. Well done, ESS!
This place is amazing! Mitch is awesome and has a heart of gold! There prices are reasonable! Mitch will help you with what ever you need! He knows you by name ! He has the best customer service I've seen in a while!
The entire facility and premises are well kept. I had trouble with my debit card reading (not declining) and Jordan did everything within his power to make sure we got it all figured out. He really went through every avenue, made phone calls, and in the end I was able to get my unit I had reserved the week earlier. Just remarkable customer service, great location, and I feel very comfortable about storing my belongings there.
I began with a 5x5 storage space lease, upgraded to a 10x10. Premises and storage areas are clean. Access is simple via digital key code entry. Very satisfied with service and storage space.
LOL!!!! Lesson learned and I should have read the reviews before pulling the trigger with this company.
Business response:
We regret to learn about your experience. Please feel free to contact us at (303) 688-8645 to discuss further.
We just received mail notification yesterday that our rate has gone up 50% instantly. I'm not sure how they justify this other than just taking advantage of people.
Business response:
Thank you for leaving us a rating, Scott. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
1st few months were great, until they doubled our storage rent, from $100 to $200 a month. So renter beware!
Business response:
Hi Daniel, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
We rented a unit about 3 months ago and were then hit by an over 50% rate increase. Month-to-month and they know that you can't easily move. Pay multiple months in advance or go somewhere else!!
Business response:
Hi Dave, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
4 price increases in less than 2 years. We started at $169 a month for a unit now are paying $400.
Business response:
We're sorry to hear this, David P., but appreciate your feedback. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Feel free to swing by your local office for any further assistance!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,064 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.