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Extra Space Storage
- Self Storage
- Castle Rock, CO
About this business
Location details
4633 Industrial Way, Castle Rock, CO, 80109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Amazing service! Excellent experience with Dawn! She was amazing, respectful, and very sweet! Everyone is very friendly and they had the storage unit I needed and for such an amazing price! You ever need a storage unit, definitely go here!
Business response:
Sam, we're committed to providing excellent service and we're glad you had a positive experience renting with Dawn! Don't hesitate to reach out if you need anything. Our team is happy to help with any of your storage needs!
Excellent location and really excellent service. Super friendly and helpful employees. This is what good looks like. Well done, ESS!
This place is amazing! Mitch is awesome and has a heart of gold! There prices are reasonable! Mitch will help you with what ever you need! He knows you by name ! He has the best customer service I've seen in a while!
The entire facility and premises are well kept. I had trouble with my debit card reading (not declining) and Jordan did everything within his power to make sure we got it all figured out. He really went through every avenue, made phone calls, and in the end I was able to get my unit I had reserved the week earlier. Just remarkable customer service, great location, and I feel very comfortable about storing my belongings there.
I began with a 5x5 storage space lease, upgraded to a 10x10. Premises and storage areas are clean. Access is simple via digital key code entry. Very satisfied with service and storage space.
We've been using this space for less than 6 months and they've already increased their prices 22.7%. The shape of the units are dumb. I'd rather have a wider space than a deeper one. We'll be leaving asap.
Business response:
We understand your concerns about the price increase and unit shape. Thank you for your review.
LOL!!!! Lesson learned and I should have read the reviews before pulling the trigger with this company.
Business response:
We regret to learn about your experience. Please feel free to contact us at (303) 688-8645 to discuss further.
We just received mail notification yesterday that our rate has gone up 50% instantly. I'm not sure how they justify this other than just taking advantage of people.
Business response:
Thank you for leaving us a rating, Scott. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
1st few months were great, until they doubled our storage rent, from $100 to $200 a month. So renter beware!
Business response:
Hi Daniel, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,091 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.