Extra Space Storage

Eddie L. 

on Yelp

4 years ago

I had a misunderstanding with a employee by the name of Naomi. Apparently I exited a door that was not supposed to be used. I had no idea it was out of order. The door said exit. We got into a debate about the innocent mistake. To make a long story short she eventually told me that I need to vacate my unit and she would not rent to me. She said I made her feel uncomfortable. She told me that she lives on the premises and she fears for her family. Absolute nonsense. She approached me first out on the sidewalk and made me feel... read more

D Y. 

on Yelp

4 years ago

1st day of moving furniture into the unit I rented the day before, was told their lock would be removed so I can move in anytime...the problem is that they didn't remove the their lock and we had to wait 1/2 hr on the 3rd floor in a hot storage building with our stuff. I called the staff member and he said he couldn't find the key! I called again and the manager got involved and said she'd be right there to remove their lock! Very unprofessional company which lacks attention to details! Asked for company to respond and c... read more

Andrew S. 

on Yelp

4 years ago

The process to get in was fair and quick. The process to get out is an entirely different story. Remember how these companies make their money. They expect you to forget about them and charge and charge higher until you finally notice. Not only did they reopen my account after I left before my date, but they wanted more money afterwards to close it. Greedy. As nice as the staff is, proceed with caution. Side note. Nothing but piles dead roaches in my storage unit due to the building being old and poorly maintenance... read more

Jaime C. 

on Yelp

6 years ago

I hate this place now I came in this morning to check up on my things just to clean around organize some things maybe something home but I had to come seeing the lock picked and chipped like someone who trying to break in and try to rob my stuff. I can't believe the security cameras didn't catch any of this or the employees what are they doing????? I can't believe this I hope you're seeing this because I'm not happy and now I want a answer 

Brenna H. 

on Yelp

8 years ago

The worst place ever. I used this storage space when I was in Tokyo for 4 months and had issues right from the start They didn't answer emails, insisted I come in to resolve issues (when I told them I'd be away), didn't give me my referral discount, was rude on the phone, never called me back, and took two months to give me back the money they over charged me for I would rather just give all my stuff away to a stranger than use this place again ‍ 

Lynda G. 

on Yelp

8 years ago

The manager here is rude, judgemental, assuming and didn't even give us time to move in our things. She micro manages this is place. The first day she was banging on the storage telling my business partner he didn't belong there and when she checked she was wrong. She also assumed he was homeless and again wrong. He just finished cleaning parking lots all night and it's a dirty job. To date no refund of our $200 we spent. I would never rent there again. 

County H. 

on Yelp

8 years ago

The space is clean. Access is pretty good but the corporate policy screws the little guy to the wall. Case in point. I have smaller unit which started out last year at $91.00. In six months they raised it to $101. This past date that the rent was due one of the checks that usually comes to us, we found out was going to be late. Like a month late. We check 2.5 weeks after our rent was due to find out what the interest will be. Well, imagine my surprise when I am told my bill is now $216.00 and another $85 dollars will be add... read more

Corrina A. 

on Yelp

9 years ago

They are getting alot of break ins and just recently the sprinkler system iun the back builkding went off and has destruoiys alit ifvthe tenants upostairs anfd doiwnstairs property and the buikding noiw realty has a mildew fungus aweful smell and feelks unsafe do ti the severe wayter damage the wood shiufted amd the insde of the units walls have tilted out oif pkace and they dint seem ti be toi concerned foir threr custimer safety all they are doing is trying to get the unuts dry to rerent them out again and thats noit cooo... read more

Anthony S. 

on Yelp

9 years ago

the worst experience ever with a storage facility. the prices were raised and doubled. The elevator didn't always work.