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Extra Space Storage
- Self Storage
- Newbury Park, CA
About this business
Location details
3101 Grande Vista Dr, Newbury Park, CA, 91320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have been with Extra Space for years. I have nothing but high praise for Patty & Danny!! The facility is extremely clean, the staff are friendly and efficient. We came from another storage company and they were a nightmare so it was such a relief to come here. I am at my unit at least once a week and I really appreciate the drive up unit that I have. I have recommended Extra Space to friends and do not hesitate to send friends and family to Patty and Danny! If you are looking for Cleanliness, Friendliness , Reliability , ... read more
Time is important to me and I wasted a lot of time with checking on storage units in the area. Extra Space was the exception. Patty was very friendly and did not waste my time and she honored the reservation I made online (not like others who took reservations, but gave excuses as to why they could not honor what was on their website). I am glad I found Extra Space. Patty was extremely efficient and had my registration done in a snap. I got a great unit. First class all the way. Thanks Extra Space!
I have just closed my unit, not because of any problems, but because I moved to a different city. This has to be THE cleanest ever storage facility I've used, bar none. Manager, Patty, & staff are wonderful and easy to work with. It's been a pleasure and I hate to move. The drive-up keypad is one feature I enjoyed, as well as the always-available flatbed carts, and timers on outside doorways which stay open for the length of time you set. My unit (211) did not have a light but I didn't need one because the hallways are brigh... read more
This storage facility has poor security. Some of my things were stolen. Essentially, since my unit wasn't in view of a camera there wasn't any concrete proof. All I pretty much got was a not our problem approach. No apology or solution given. On top of it, they had the nerve to increase my rent by $100 at the same time. I immediately moved out and will not recommend Extra Space Storage to anyone.
Business response:
We're sorry to hear this, Kona. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Zero Stars! Run, run to Hollywood Storage. Do Not Trust This Place!! I made the biggest mistake trying to save some money going with the cheaper storage option, I was only needing the space for 6months or less. REGRETS!!! Within the three months I stored my belongings in this facility my storage unit was broken into and I had $1000's in items stolen. When I confronted the manager Tish, she just watched the cameras on the entrance gate to see if she would see someone walking out with items. She could not see when our door was... read more
Pros: -Tish (Newbury Park location) was friendly and available. -Access was easy. -Lighting was sufficient although I'd like a little more. -Cameras help you to feel safe. Cons: -Rates went up significantly and quickly! -Parking is VERY limited! -Available carts can be hard to find on a weekend. -Gets pretty warm in there ALL summer! Especially 2nd floor. Could use more roof insulation and ventilation. -Could really use a bathroom!!!! -Did I mention that rates went up quickly and parking is LIMITED?!
Business response:
Hi Grumpy, thank you for taking the time to share your experience with us. We know that our customers value secure facilities and friendly staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Let us know if you need any future assistance!
Place is very very hot. Manager is a nightmare as she gets mad if you need to use the bathroom . The place has no trash cans to throw away paper. I would avoid this place as they raise the rent every 2 months and force you to buy insurance. They also tried to Bill an extra month on my move out.
Business response:
Hi Earl, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
While this place is clean, their business practices are questionable. I signed a lease for their smallest available unit at a cost of 50$/month. It's been just over a year and my rate has increased twice to 72$/month. Does the rate just increase for no reason? Is there a limit to the increases? Nobody seems to know and/or care. Basically this place is banking on the fact that you aren't going to move your stuff around every few months so they just increase you're rent little by little. They also insist that "every st... read more
Business response:
Thank you for the feedback, Sam. You are correct that your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
I recommend going elsewhere. You'd think you would only have to deal with them once when you move in, but, alas, no. My sister and I had to get storage units at the same time. She has had no further contact with hers and, after many phone calls, e-mail and faxes, I am sick of dealing with mine. I have more important things to do than corresponding with the company that stores my stuff. And I haven't even gotten to the water damage to my property yet! Accidents happen and one maybe two mishaps can be overlooked, but con... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 664 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.