Extra Space Storage

Lori L. 

on Yelp

10 years ago

Patty is just awesome and so is her assistant!! They are wonderful and their facility is SO nice!! 

Judi H. 

on Yelp

10 years ago

I have been with Extra Space for years. I have nothing but high praise for Patty & Danny!! The facility is extremely clean, the staff are friendly and efficient. We came from another storage company and they were a nightmare so it was such a relief to come here. I am at my unit at least once a week and I really appreciate the drive up unit that I have. I have recommended Extra Space to friends and do not hesitate to send friends and family to Patty and Danny! If you are looking for Cleanliness, Friendliness , Reliability , ... read more

David B. 

on Yelp

11 years ago

Time is important to me and I wasted a lot of time with checking on storage units in the area. Extra Space was the exception. Patty was very friendly and did not waste my time and she honored the reservation I made online (not like others who took reservations, but gave excuses as to why they could not honor what was on their website). I am glad I found Extra Space. Patty was extremely efficient and had my registration done in a snap. I got a great unit. First class all the way. Thanks Extra Space! 

Sara D. 

on Yelp

13 years ago

I have just closed my unit, not because of any problems, but because I moved to a different city. This has to be THE cleanest ever storage facility I've used, bar none. Manager, Patty, & staff are wonderful and easy to work with. It's been a pleasure and I hate to move. The drive-up keypad is one feature I enjoyed, as well as the always-available flatbed carts, and timers on outside doorways which stay open for the length of time you set. My unit (211) did not have a light but I didn't need one because the hallways are brigh... read more

Talia C. 

on Yelp

3 months ago

My experience at this location on Grande Vista in Newbury Park has been beyond disappointing. The manager, Rebecca, has been one of the most unprofessional people I have ever dealt with in a customer-facing role. I have an actual recording of her raising her voice and yelling at me for simply asking a question -- not arguing, not complaining, just asking a question. And it didn't stop there. My husband called the facility separately with a simple question of his own, and she yelled at him too. A customer calling to ask a que... read more

Kona W. 

on Yelp

2 years ago

This storage facility has poor security. Some of my things were stolen. Essentially, since my unit wasn't in view of a camera there wasn't any concrete proof. All I pretty much got was a not our problem approach. No apology or solution given. On top of it, they had the nerve to increase my rent by $100 at the same time. I immediately moved out and will not recommend Extra Space Storage to anyone. 

Gina P. 

on Yelp

4 years ago

Zero Stars! Run, run to Hollywood Storage. Do Not Trust This Place!! I made the biggest mistake trying to save some money going with the cheaper storage option, I was only needing the space for 6months or less. REGRETS!!! Within the three months I stored my belongings in this facility my storage unit was broken into and I had $1000's in items stolen. When I confronted the manager Tish, she just watched the cameras on the entrance gate to see if she would see someone walking out with items. She could not see when our door was... read more

Grumpy S. 

on Yelp

5 years ago

Pros: -Tish (Newbury Park location) was friendly and available. -Access was easy. -Lighting was sufficient although I'd like a little more. -Cameras help you to feel safe. Cons: -Rates went up significantly and quickly! -Parking is VERY limited! -Available carts can be hard to find on a weekend. -Gets pretty warm in there ALL summer! Especially 2nd floor. Could use more roof insulation and ventilation. -Could really use a bathroom!!!! -Did I mention that rates went up quickly and parking is LIMITED?! 

Earl K. 

on Yelp

6 years ago

Place is very very hot. Manager is a nightmare as she gets mad if you need to use the bathroom . The place has no trash cans to throw away paper. I would avoid this place as they raise the rent every 2 months and force you to buy insurance. They also tried to Bill an extra month on my move out.