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Extra Space Storage
- Self Storage
- Cypress, CA
About this business
Location details
4664 Lincoln Ave, Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Glodean, was very helpful, Her customer service outstanding. The property and units are very clean.
The staff is extremely courteous and helpful and the facilities are great. I am very happy that I chose extra space.
The cost of a storage unit is very reasonable and beats most of their competition. The staff is very helpful and kind to their "tenants"!!! The office has a good selection of storage supplies (ie: tape, locks, boxes, etc.) and the units are clean & easily accessible, whether your unit is outside or inside. I definitely recommend checking this place out if you live in the area and are in need of a great storage company!
They could improve by hiring honest employees and management. My husband has theft occur at this storage. Possible inside job. The manager, a male, said there has never been break ins in the 15 years he's been there. In 2020 my sister had musical instruments stolen from her storage unit there. My husband found his stuff for sale at Facebook marketplace. The manager blamed an employee for renting a unit to a male and female without checking ID. This is the first time ever having items in storage stolen for us and my sister. W... read more
Business response:
We're concerned to hear about your experience and the issues you've encountered. We take matters of security and customer satisfaction very seriously. It's unfortunate that you and your sister have had negative experiences with us and we will review your feedback so we can improve. Please feel free to reach out to us at (714) 821-7143 so we can discuss this in more detail and work towards finding a resolution. Thank you for bringing this to our attention.
Great place and great customer service but my unit quickly went from $150 to $210 with not one notice.
Business response:
Hi Dan, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Two stars for facility and great customer service. However, I have only had my unit for 3 months and I have already received notice of a price increase. My 10 x 15 unit was $264/mo (with insurance) at signing and it is now being increased to $358/mo. That's one hell of an increase.
Business response:
Hi Briana, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
After having my 5x10 unit increase in price by nearly 50% in just over a year (May 2018 $93 to present day $134)...I decided it was time to vacate and move just slightly east to a much closer and much more economical facility that charges $75 for the same size unit, and only increases their rental price by 10% annually. Anyway, I digress...the meaning of my update was to inform future potential renters that not only is this facility awful and misleading, but it is also extremely hazardous. While moving out I was injured by t... read more
Business response:
Brianna, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. We are sorry to hear we have lost your business and will use your feedback to improve!
If a negative rating were available i would choose it. My rent has gone from $103 to $134 in less than 16 months. A1 storage less than a quarter mile away offers the same 5x10 unit for $75 per month. I am angry at myself for not having found them sooner. Extra Space Storage is a joke. Save yourself 25% or more and store your belongings literally ANYWHERE else.
Business response:
Hi Bret, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Went Through The Company Website 0n 11-1-17 and reserved a space through/with "Lane" Even the on-site manager called to confirm the reservation but failed to mention the broken elevator. After arriving on site, At 4664 Lincoln Ave Cypress,Ca as to check the site out is when I then learned and was told that there was only stair access because the elevator was broken and in dis-repair. I was really surprised to learn that the Corporate Office was not aware of this and didn't think this was important enough to mention. There wa... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 912 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.