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Extra Space Storage
- Self Storage
- Cypress, CA
About this business
Location details
4664 Lincoln Ave, Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
After having my 5x10 unit increase in price by nearly 50% in just over a year (May 2018 $93 to present day $134)...I decided it was time to vacate and move just slightly east to a much closer and much more economical facility that charges $75 for the same size unit, and only increases their rental price by 10% annually. Anyway, I digress...the meaning of my update was to inform future potential renters that not only is this facility awful and misleading, but it is also extremely hazardous. While moving out I was injured by t... read more
Business response:
Brianna, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. We are sorry to hear we have lost your business and will use your feedback to improve!
If a negative rating were available i would choose it. My rent has gone from $103 to $134 in less than 16 months. A1 storage less than a quarter mile away offers the same 5x10 unit for $75 per month. I am angry at myself for not having found them sooner. Extra Space Storage is a joke. Save yourself 25% or more and store your belongings literally ANYWHERE else.
Business response:
Hi Bret, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Went Through The Company Website 0n 11-1-17 and reserved a space through/with "Lane" Even the on-site manager called to confirm the reservation but failed to mention the broken elevator. After arriving on site, At 4664 Lincoln Ave Cypress,Ca as to check the site out is when I then learned and was told that there was only stair access because the elevator was broken and in dis-repair. I was really surprised to learn that the Corporate Office was not aware of this and didn't think this was important enough to mention. There wa... read more
I posted the original review below on 10/14/2017. It's now 5/1/2018, and the elevator is STILL BROKEN. Turns out Cypress, CA is a franchise location, and the owners DO NOT CARE about tenants at all. They know the elevator is broken and don't want to spend the money to fix it. Glodean puts the blame on corporate inaction, and corporate turns around and points the finger right back. I asked for an update, and Glodean told me that they will start repairs sometime in June, but they will take at least a month after they start.... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,021 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.