Extra Space Storage

Name: Extra Space Storage
Address: 241 W Sunnyoaks Ave, Campbell, CA, 95008, US
Telephone: (408) 379-7479
Rating: 4.9

4.9

Self Storage
Campbell, CA

About this business

Consumer Services Self Storage

Location details

241 W Sunnyoaks Ave, Campbell, CA, 95008, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.9641 reviews

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Patty H.

10 years ago

Just started with Extra Space Storage. Introduction and set up went very well. No problems so far. Staff very nice

drew k.

13 years ago

This location measures up to the Extra Space storage expectations: clean units and facility, well taken care of, automatic price increases at six and nine month intervals, good access and readily available carts. Be aware that this legacy location has many units on the upper floor that have an angled ceiling. If you can take advantage of this for discounted rates, excellent. However these same units heat up considerably during the day due to sunlight on the roof. I rented two units at different times and while I could ta... read more

Marilyn R.

14 years ago

I have rented storage units since 2004 at several places. NEVER have I been this satisfied and worry-free. The facility is secure, clean, available when I need access and convienently located. I know the manager, Dave, on a first name basis and I feel confident that if anyrhhing or anyone unusual came to my unit, he would contact me. I have an odd shaped unit and I feel the price is reasonable at this time. Thank you for the exceptional service.

C B.

10 months ago

I would avoid this place at all costs as they do not actually provide a safe place for your belongings. The unit we were assigned had a latch that was not attached to anything besides a bit of damaged door frame. The door frame had lots of damage from previous hardware being pulled out and was barely attached. We never ended up placing any items in the unit because the unit was so unsafe. There not a lot of pictures of the interior of this storage place and that is for good reason.... it is not very secure. Glass door entry,... read more

Business response:

Thank you for bringing this to our attention. We take your feedback seriously and will address the issues mentioned. We apologize for the unsatisfactory condition of the unit you were assigned. Our team will inspect the unit in question and make necessary repairs to ensure it meets our safety standards. We value the security of our customers' belongings and will review our maintenance procedures.

na young w.

a year ago

I have been renting a space for 3 months and there is already an increase in the unit rental by $60! I did not sign up with a promotional offer and the pricing online does not reflect the price increase. So why am I asked to pay more? This is unfair business practice and not noted in a contract.

Business response:

Hi Na, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.

Michael E.

2 years ago

This isn't a critique of the employees or the location itself, but a critique of their business practices. I reserved a unit and paid for three months. Moving in was an easy experience. Right at the end of the three months however, I received a notice in the mail that my rate would increase by 100% in order to "adjust to current market conditions." Talk about bait and switch! I've since moved my belongings to Public Storage and I hope to have a storage unit there for many years to come.

Business response:

Thank you for leaving us a rating, Michael. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (408) 379-7479 to discuss any of our other available units and we'd be happy to find something that meets your storage needs as well as your budget.

Zheng H.

6 years ago

Charged me after I moved out( I've received the move out confirmation Email). Called them and they promised to refund me. However, still not received my $83 till now. When I called back again, the lady said that the extra month charge I got is because I didn't inform them! If I didn't inform them, then why I could still receive the move-out confirmation? Trash brand, had extremely bad experiences on two of their locations. Just stay away from Extra Space Storage! I had to open a dispute with bank, and I am still waiting for ... read more

Business response:

Hi Zheng, thank you for leaving us a review. We strive to provide 5-star customer service and are disappointed to hear that we fell short. Thank you for sharing your feedback, we will be sure to review internally.

Thomas J.

6 years ago

Amazingly bad place. Complete bait and switch! Signed up for a $112 a month unit. And less than 3 month later they increased the price to $222! Complete scam!

Business response:

Thomas, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.

Jasen M.

11 years ago

BEWARE: The place is clean, climate controlled and accessible but expect rate increases every few months. I was in my unit for 3.5 years and my rate went from about $169 a month to $313. The place really is a good place if you are going to be there for a year or less but they really screw you on the rent after a year.