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Extra Space Storage
- Self Storage
- Stockton, CA
About this business
Location details
55 E Jamestown St, Stockton, CA, 95207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
RAT INFESTED!!! Go elsewhere!Insurance will not pay to have damaged items replaced. They depreciate the value and give you a portion of cost. Also, cost of rent for unit is ridiculously high!
Business response:
Hi Julie, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (209) 956-0730.
New customer on my first day the gate code didn't work Friday afternoon and told the guy after I signed that I needed to enter cuz I had stuff to put in there which is why I got the storage he said he would get it fixed before the end of the day when I came fully loaded with a truck the gate code did not work I was stuck outside waiting for somebody to let me in a guy who was so rude and let me and he said he couldn't even though he saw my fully loaded truck called the office they were closed I'm going to ask for reimburseme... read more
Business response:
Melayne, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
my storage unit that i literally only had for 8 days had rat droppings and pee all over my bed/box spring , table & chairs that were also chewed up, 3 piece couch set , and my newborns clothes, blankets etc are covered in it as well and some boxes and even PLASTIC box were chewed up and a rat jumped out of the couch and into the ceiling when my husband opened up the unit. the claim adjuster asked if i had food in the storage... like hello it's a STORAGE, even if there was food in there which there wasn't-- there shouldn't be... read more
Business response:
Hi Destiny, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts?. If you have questions about this, we're here to help and can be reached at (209) 956-0730.
This business provides poor customer service to those no longer leasing a unit. Marisol in the office refused to provide documentation of an annual itemized payment statement, a copy of the lease and refused to refund the prorated amount for unused storage time. Although not an accredited business a complaint was also filed against this location with the BBB - Better Business Bureau. To add pricing was increased for a monthly cost of $129.00 for a 5X10 unit.
Business response:
Leslie, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
DO NOT RENT HERE!!! RAT INFESTATION!!! MANAGEMENT IS AWARE AND DOING NOTHING ABOUT IT!!! Let start this review off with, the Store Manager Vanessa Keys is the most abrasive, rude and unprofessional person I've ever had the displeasure of meeting. On 2 separate occasions, she had the opportunity to show that not only is she good at her job and she FAILED! She has Zero Empathy and provides terrible customer service. Her idea of customer service is yelling at her customers when they inform her of the RAT infestation they ha... read more
Business response:
Hi Nicole, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements.
There is no electricity in the units to plug a light on so you can see inside of the unit so what's the since of keeping the gates open so late one evening about 9pm I stoped by my unit to get something the only reason I was able to see in my unit was from my head lights from my car also it's a good thing my unit is on the outside and not a unit on the inside because I didn't have a flash light with me also the premise always has trash on the outside of units that should be picked up daily from the employees
Business response:
Tammy, thank you for taking the time to provide your feedback. We're sorry to hear that your experience was negative and will be sure to share this feedback internally so we can work to improve. If you need anything at all, please don't hesitate to give us a call at 888-STORAGE.
We had our belongings in this storage facility for about 3 months. When we called to reserve a unit, the lady we spoke to told us we should be fine with a 10x10. We weren't! Our couches didn't fit. Our only option was to rent an additional storage and we didn't want to do that so we had to get rid of our couches. Then, when it was time to move out, rats had chewed through the "roof" and there was rat poop all over our stuff. So gross!
After renting a storage space I came to retrieve some baby clothes when I noticed a lot of destruction to some of my containers upon closer inspection I discovered rat infestation more than a dozen rat's roaming around my. Stuff extremely disappointed with this facility.
AVOID LIKE THE BUBONIC PLAGUE! This place is not clean and has terrible maintence on the property. I am currently in the process of moving last weekend I placed funiture in a storage unit at this site, last night when I opened the unit to drop off another load I noticed some of my funiture had been chewed on. After further inspection I found that something had chewed and nested in one of my matresses I can only imagine that this place has RATS.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,165 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.