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Extra Space Storage
- Self Storage
- Stockton, CA
About this business
Location details
55 E Jamestown St, Stockton, CA, 95207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Only reason I rate this one star is because for me to leave my comment I have to rate. This place is horrible. It looks nice but they have a rat infestation!! I paid $20 extra a month for insurance to make sure all my items are safe and untouched. I had washed everything I put in storage before I had put it in. We talked to the manager and her response was "ive seen worse" and there's nothing they can do about it. Imagine opening up your storage, which was clean, to having a whole bunch of rat poop all over your stuff. I hav... read more
I went to extra storage today to move my things into my storage unit. Nobody was there to let tenents into there units. I wasn't given a key prior to moving my things. I was told a letter was sent to my home never got letter. I was also told that nobody was at this location due to a emergency at another location. Personally extra storage should have a plan of action for emergencies instead of having angry tenents outside complaining. I'm glad I'm only using this storage unit for a short period of time because from what I've ... read more
I wish I could give this business 0 stars. My Bf and I have been renting with them for almost a year now and everything was okay until the day we moved out.. We had just paid our storage bill so we were paid through July but decided the things that were in there we either needed to pull out to use or just throw away, so we pulled everything out on Sunday when I went to sigh into my online account on Monday to process the "move out" it said you currently have no unit with us. MIND YOU WE ARE PAID TIL JULY, so I called them an... read more
this facility is infested with rats. i stored my belongings for 11 months and everything is ruined. the employees are aware their is a rat problem but still continue to rent out units. please do not rent from extra space storage.
Everthing was okay when I signed up fee different from what I was told over the phone, that was my first mistake. I put all my stuff in storage expecting my stuff to be the same when I picked it up it is been 8 months I went in storage occasionally in the begining. I finally had a place to stay went to pick up my belongings from storage and rats had invested the whole storage I talked to supervisor and was advised there was nothing she could do even though I paid insurance so I would advise everybody not to go unless you wan... read more
Business response:
Adriane, we are sorry to hear about your experience and will forward your concerns to our team so improvements can be made at the Stockton location.
Never ever rent this space!!! They didn't give us prorated monthly payment even though we gave them a moving out notice 3 weeks in advance. Will report to BBB. Worst customer service ever!
This place is DISGUSTING!!! We had two separate storage units, and when we went to get our things after moving into a new home, both units were infested with rats; half of our property was destroyed. After filing a complaint with BBB, they denied liability but agreed to a full refund of our storage fees. That was well over a month ago, and I am still dealing with incompetent people trying to get the promised refund. I have just had to file a second complaint with BBB, since I am getting nowhere with the company management. D... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,164 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.