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Extra Space Storage

4.8

About this business

Location details

2180 W Highland Ave, San Bernardino, CA, 92407, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 8:00 p.m.
Tue06:00 a.m. to 8:00 p.m.
Wed06:00 a.m. to 8:00 p.m.
Thu06:00 a.m. to 8:00 p.m.
Fri06:00 a.m. to 8:00 p.m.
Sat06:00 a.m. to 8:00 p.m.
Sun06:00 a.m. to 8:00 p.m.
4.81,214 reviews
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Christopher V.'s profile image
Christopher V. 
rating
10 years ago

Great service from Knowledgeable staff. Great prices and clean units... what more do you want?? 

Gabriel M.'s profile image
Gabriel M. 
rating
10 years ago

A couple of weeks back I had the pleasure of meeting Annie, I had to change the size of my storage unit to a smaller size. Annie was very professional, helpful and diligent during the whole process. Thank you for your help Annie. 

Kellee R.'s profile image
Kellee R. 
rating
10 years ago

I really like the facility, it's accessible, clean, and the staff is very accommodating, speaking especially of Annie, who definitely tried to meet my needs and did. Annie made my move very easy and acted more of a friend than someone trying to take my money. I would recommend this facility to anyone and I would definitely do business with them again. I just wish I had gate access 24/7, but I also understand it is for safety and protection of my things so I can't be too mad. Thank you Extra space storage and Annie for every... read more

Romeo T.'s profile image
Romeo T. 
rating
11 years ago

Reserved a unit online today, received a prompt call and was able to go in today and get everything taken care of, the facility is clean, and the service was great I felt comfortable asking all the questions I had, got very detailed answers. I was showed both units I was interested in and was able to decide on the best one for me. Plus they have a special right now where its first month free couldn't ask for better! Annie I believe was the manager and the one who helped me and she was very professional and helpful. Overall g... read more

Bryon B.'s profile image
Bryon B. 
rating
11 years ago

Very professional establishment. I recently reserved a unit there for my business and the whole experience was great. Annie was very thorough and explained everything very well. She is a pure pleasure to work with. I had went to 2 other storage places near by that morning and left because I was dissatisfied with the service (one wasn't sure if they had a unit size I would want and walked around without finding one, wasting my time...the other had a long line of people waiting to be helped, I left after 10 minutes). Thank yo... read more

Ashley R.'s profile image
Ashley R. 
rating
2 years ago

My stuff was safe and everything was in fine condition when I moved out last week; it was dusty, but that's not on the storage place. That just happens when you've got stuff sealed up for a few months. However, my biggest issue is the lack of communication and how inconsistent the customer service is. The gentleman who I first spoke with upon moving in for the first time was incredible! Super sweet and polite. Incredibly professional. However, whoever I spoke with the last few times including the day I moved out, was pretty ... read more

Business response:

We're sorry to hear this, Ashley. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you? 

Victoria M.'s profile image
Victoria M. 
rating
2 years ago

Liliana is very rude. Her attitude is horrible she will argue with you and scream at customers. She does not have any customer service manners. She will sit and watch you go through your storage unit after you payed for it. Very unprofessional I've worked with many other Extra Space storages and this is the only time I've had a problem. I will not be coming back to this location.She also denied me the bathroom even though it has no sign that says employees only. 

Business response:

Hi Victoria, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! 

Drucilla L.'s profile image
Drucilla L. 
rating
3 years ago

They saw me pull up and locked the door. I love having my time wasted. Was my first time going after I rented using the online system and I was lost. Will be cancelling after the first month ends. 

Cassandra M.'s profile image
Cassandra M. 
rating
6 years ago

Have had a storage space here for 4 year's and is broken into and never notified me. Can't move my stuff quick enough 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,214 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.