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Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
1000 E 50th St, Austin, TX, 78751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
A storage unit is a storage unit. Like whatever, who cares, right? Except the staff at this facility is the absolute best!!! Every time I call for any reason they go above and beyond! They take the time and then some to answer my questions and they are just genuinely kind people. I really enjoy chatting with them after the question has been answered. The company as a whole has been beyond understanding about payments during COVID. They may be move expensive than other storage places, but I know my most cherished belongings a... read more
Business response:
Thank you for the kind words, Nicole. We're glad our team go above and beyond, take the time and then some to answer your questions. Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage!
This place it's very nice very clean very organized and the guys are helpful and Fessional .. I like it . Iam impresses, got my 10,15
Business response:
Thank you for choosing Extra Space, Guillermo! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled your experience reflects that. Give us a call at (806) 319-7610 or stop by the office if you need anything!
Extra Space Storage just increased my monthly rate from $150 to $230. F*@# this place!!!
Business response:
Hi Chris, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
First off, if it weren't for the extreme rate increases, this place would be a 5 star. In one year my unit went from $229 to now $295 per month. When other companies were going down or not hiking rates, this 3rd party owned ExtraSpace Storage went up and up. They seem to have the mentality that "many will complain, but few will leave". This might be true for some that just have money to burn, but for those of us struggling, it's a big blow to our budgets! They literally have me held hostage knowing how much it cost to move o... read more
The facility is safe and clean. I feel that my property is secure at this location, on 5oth street in Austin, TX (don't know why my location is listed as San Francisco). However, in the 1.5 year that my things have been there, they've raised the rate 3 times without any communication or notification of these rate changes. Meanwhile, they are still advertising for the rate I originally signed a contract for. I am now paying $215 dollars per month for a unit that was $164 at the time of contracting. I have no choice but t... read more
I wanted to update my original review. I have now been with Extra Space Storage 20 months., I have remainded there only because it will cost me several thousand dollars to hire movers to remove my heavy stuff from the unit. However, in those 20 months my rate has increased 45.87%. That is a rate increase of almost 4% per month. And, Extra Space Storage does not provide any long-term contracts. They only rent month-to-month. Their most recently rate increase for me is during the pandemic while millions of people are furloughe... read more
Business response:
N. D, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Like the other reviewer, we were renting space here for a couple of months when they increased the rent by $11/month. When I asked why the substantial increase I was told it was in our agreement the rent would increase after four months, and to expect it to increase again before the 9th month. Our fault for missing this in the fine print, but this is not a business practice I wish to support. Would rather spend a little more each month and deal with a company who doesn't lure you in with good prices and then hikes them up ... read more
i started renting 6.28.18 and its now 11.7.18 (5 months) they have already gone up on the rent. I rented with them because of the pricing and how clean it was. the staff is great. spoke to manager over the phone to speak about why after only 5 months the rent would go up?? i think its fair the rent go up after a year of renting...HIS BOGUS nonchalant dont care attitude answer was "The cost of living" we stay with in the market of what everyone else is charging, and your month to month. OMG!!! Really!!! 5 months renting an t... read more
Extra Space Storage on 51 and I35 was absolutely the worst experience I've ever had. I was in the process of moving after college and had a two week gap between the end of my lease and my movers/packers coming. I was told to pick a storage unit and would be reimbursed by the moving company. Based on reviews and a friend also using the complex, I chose Extra Space Storage on 51 and I35. Moving in was not difficult, they have good hours, friendly staff, and free use of multiple dollies. I was able to fit all of my belongings ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 654 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.