Extra Space Storage

Whitney J. 

on Yelp

9 years ago

After a few very disappointing trips around town in search of a storage unit for my mother and I we finally found help at Extra Space Storage. Karla was EXTREMELY kind and concerned with our needs right away. She was very personal and had no problem walking us through the lot and answering any questions we had. Not only were we not over charged like a few of the previous locations had tried to do but we left truly feeling comfortable with our personal possessions being left in safe hands. 

Revitalize H. 

on Yelp

3 weeks ago

Frustrated Long-Term Customer -- Great Manager on site (Shauna) and Arnett, Terrible upper Management. ExtraSpace Storage raised my unit price nearly $100 within 24hours because no one with authority was available to approve the "change of mind" it in time. The on-site manager was polite but admitted she has no power to override or adjust anything, and when I asked to speak with someone above her, she said there's no number she could provide. The "touchless entry" I'm paying for doesn't work, and the restrooms are often lock... read more

Lori W. 

on Yelp

a year ago

When do the rates stop increasing? I have a small 5 x 10 unit and it is now $124/month. Crazy! 

Chris C. 

on Yelp

a year ago

Terrible crooks will double your cost saying it's market rates when their own website and competitors are lower. The place is run down and their "security" is a joke. Mag locks broken in multiple doors and control systems left open. These locks have been broken for months Dont move your stuff here 

Rod S. 

on Yelp

2 years ago

I was notified that my RV was vandalized while paying $334.00 a month for a secure storage. TWO doors with broken locks, and another storage door forced open. Tools stolen. Their recommendation: File a police report. I was not the only victim. Merry Christmas. 

Leslie H. 

on Yelp

3 years ago

We have rented a 10 x 10 now for a couple years. In that time, the monthly price has gone from $150 to now over $300! They say it is because of a city wide increase in storage prices, which is false. I have found 4 storage company's that have locked in prices for more than half of what they are charging. Needless to say, I'll be switching storage companies. 

Gina T. 

on Yelp

4 years ago

After only a few months my rent went up from $96 to $115, and after one year they sent a piece of mail (why not an email at least??) with 3 weeks notice that rent was going up to $186. And this is during finals and the holidays. I'm sure it's strategic. Either way, I just can't reward a business like this with my money so I'm moving out within 3 weeks during finals if it kills me. Can't recommend. 

Wing Y. 

on Yelp

4 years ago

STAY THE HELL AWAY FROM THIS ESTABLISHMENT ON ANN ROAD!!! Their service people in the office are absolutely the rudest you could ever imagine. They do not return phone calls and they are absolutely the most incompetent business I've ever dealt with. I would rather put my stuff out on the side of the I-15 than think about using this place!! 

Melissa S. 

on Yelp

5 years ago

I would give negative stars if possible. DO NOT STORE ANYTHING YOU CARE ABOUT HERE. STAY AWAY FROM HERE!! Everything my daughter and her husband owns was stolen from the storage unit on Ann Rd in Las Vegas and nobody has done a thing about it. Their furniture, personal items, wedding gifts ALL GONE!! We filed a police report, cops don't care, the manager has no answers as to how the people got in after hours. Sounds like someone is covering up what really happened. I hope other people see this so they know to never store t... read more