Extra Space Storage

Max K. 

on Yelp

4 years ago

I appreciate the initiative that Aaron showed by offering to see if he could get me a discount on the rate increase that was applied to my storage space monthly fee. I received a call from Mathew a couple of days later letting me know that Aaron was successful in getting me a rate decrease by taking to upper management which was delightful to hear. Aaron you are a professional and thank you so much for going the extra mile, you are an asset to any company you work with and for. Mathew was very courteous and customer service ... read more

Callie P. 

on Yelp

5 years ago

This place was so easy to reserve and the unit is nice and clean. The office even waited for me to get off work even though they closed at 6 I got there at 5:45 and he took his time helping me and taking me for a tour. I won't go anywhere else from now on. Great experience!!!!! Thank you!!!! 

Theresa P. 

on Yelp

6 years ago

If you are looking for great storage units, look no further. Ask for Patti! She is very personable and helpful. She exceeded our expectations guiding us through what would best meet our needs. Thank you Patti! 

Dina R. 

on Yelp

9 years ago

Fast, Super Friendly staff! Thank you Kevin for helping us with our storage needs! Would and will recommend Extra Space Storage to anyone! 

Lisa K. 

on Yelp

9 years ago

I cannot say enough about Karla, the manager at Extra Space Storage on Ann Rd. Karla went above and beyond to help me when I had issues with my storage unit. And I thought my situation would not end well! But thanks to Karla, everything worked out, and I now have personal items that I never thought I would see again. From the bottom of my heart, thank you so much Karla! It's nice to know there are people who truly care about their jobs and their customers. 

Whitney J. 

on Yelp

10 years ago

After a few very disappointing trips around town in search of a storage unit for my mother and I we finally found help at Extra Space Storage. Karla was EXTREMELY kind and concerned with our needs right away. She was very personal and had no problem walking us through the lot and answering any questions we had. Not only were we not over charged like a few of the previous locations had tried to do but we left truly feeling comfortable with our personal possessions being left in safe hands. 

Veronica G. 

on Yelp

2 months ago

Do not rent a storage unit here. Since the manager Ceasar Gonzalez left nothing has been the same. He made many sweeps throughout his shift (as they should). Our unit was broken into on a Saturday and we weren't notified about it until Monday evening. Current manager said "All Las Vegas Extra space storages get broken into" and that "we just want someone to blame" All we were told is that they will look at the camera footage to shut us up. All cameras need to be upgraded since you can't identify anything or anyone on them. V... read more

Revitalize H. 

on Yelp

4 months ago

Frustrated Long-Term Customer -- Great Manager on site (Shauna) and Arnett, Terrible upper Management. ExtraSpace Storage raised my unit price nearly $100 within 24hours because no one with authority was available to approve the "change of mind" it in time. The on-site manager was polite but admitted she has no power to override or adjust anything, and when I asked to speak with someone above her, she said there's no number she could provide. The "touchless entry" I'm paying for doesn't work, and the restrooms are often lock... read more

Lori W. 

on Yelp

a year ago

When do the rates stop increasing? I have a small 5 x 10 unit and it is now $124/month. Crazy!