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Extra Space Storage
- Self Storage
- North Las Vegas, NV
About this business
Location details
3155 W Ann Rd, North Las Vegas, NV, 89031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I don't write reviews ever but this time I felt the need to. I've had a storage unit with Extra Space Storage for almost 3 years. They just increased the rent $40 for a second floor 10 x 10 unit. This is the second increase with this company, a total for $80 increase over three years. I looked into downsizing my unit only to find out they are offering the same unit for $100 cheaper! This company is a complete scam! They know that most people will take an increase and not have to hassle wIth with moving all of their things. S... read more
Business response:
Hi Jamie, thank you for taking the time to leave us a review. We appreciate your continued patronage. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please feel free to contact us at (702) 271-7873 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budge... read more
If I could put negative star I'll do it, the worst storage experience with this manager here. 11/30/2017 i called the call center to request information for cancel unit. They told me the storage will contact me and confirm the date. When storage unit lady called, she was very friendly and asked me the date i want to move out, which i told her 12/23/2017, but she said she can't change the system since she put in the process for 12/20, but make sure to call after 12/20 then she can process another date by then. I agreed and ga... read more
Had I filled this out last month, it would likely have been 5 stars dealing with Karla. I just had the absolute worst experience with the "new" manager, Cleva. Obnoxious, belligerent and rude. I just put in a complaint with their corporate offices. Their office made an error that could have easily been corrected - instead of even offering to correct it, Cleva continuously and loudly spoke over me, and in the end told me to go ahead and make sure my things are out before my next payment was due if I wasn't happy. Absolut... read more
do not do business with will charge your account after you leave storage . charged me twice after I vacated . and when I called didn't know why , and didn't know if they could give back my money ? had to call my bank and report fraud .
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,036 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.