Extra Space Storage

Alexandra K. 

on Yelp

7 years ago

honestly this place SUCKS. they acquired tuck it away storage which was incredible. they included trucks to pick up your stuff and drop it off once you were done using their space. they've basically thrown all that out the window and are not compensating customers who never had an original contract with them. ALSO - i want to move out on the 3rd but they're telling me if i have to pay for the ENTIRE MONTH if i dont move my stuff out by the 31st. This is the WORST customer service i have ever seen. These people do not know ho... read more

Genna B. 

on Yelp

7 years ago

I wish I could give this place 0 stars. Worst customer service, everyone is always in a pissy mood, no smiles from anyone. They jack up your rates every 6 months and they don't let you throw out flattened boxes like they say. The parking lot is is also undrivable with huge bumps and craters in the pavement. Take your money some place else 

William M. 

on Yelp

7 years ago

I have been with Extra Space Storage since they bought out Tuck It Away in August, 2017. I thought T I A was pretty bad. - Extra Space promised us a keyless entry system when they took over. Still nothing (1/10/18). You have to call the nearby facility and hope they pick up. Once they do, you have to wait, sometimes in the freezing cold or rain, 3- 20 minutes for someone to come and open the door, longer if you need the elevator. - The elevator froze up the other day (the building has seemingly no heat- the toilet bowl cont... read more

Audra B. 

on Yelp

8 years ago

I have only been a client of extra space storage in Hoboken for 3 months, I just received notification that my rent will increase over 50%. I could handle 10 maybe 20 dollar increases but 3 months and then a larger than 50% increase is absurd. I called just to talk it over and was told she was on a walk though and she would look into my account and call me back before the end of the day. She never called back. Don't trust them. This is not good business and they rely on you not wanting to move your stuff again and just payin... read more

Jess U. 

on Yelp

8 years ago

They raise the rental fee whenever they please and barely work with you to reduce the price and if you have an issue they won't try and help you either. The facility itself is great but how they operate is horrible and I can't wait to find a new storage place. Every August is a $20 rent increase, I hope you don't plan on staying with them long term. The prices sound good when you first sign up then they hit with rent increases. Can't wait for move out! 

liz w. 

on Yelp

9 years ago

if you thought you had heard everything, hold onto your hat. I have been a client here for over ten years. First of all, you get MANY rent increases and the contract has no limitations on what amounts they can be OR how often. In fairness, they have reduced (never waived) some of my MANY increases over the years. So recently I shopped around to other storage places in Hoboken and they are all cheaper for my size than what I pay here. Then I checked the extra space online site and I see new customers can get the same siz... read more

Dave B. 

on Yelp

9 years ago

The facilities and staff are great, HOWEVER, the rent constantly increases. When I started five years ago the 5' X 10'space was $129 per month. Today it is $209 and change. That is just over a 60% increase in five years, yet the space hasn't grown any larger. The last increase was only 9 months ago. There are always one or two increases per year and these are not small increases. 

Katy L. 

on Yelp

10 years ago

BAIT and SWITCH storage facility. BE FOREWARNED the fine print on the contract allows them to increase rent whenever they feel like it. My rent went up 20% in less than 4 months. If you like shady businesses then by all means. But if you don't then watch out!! 

Greg S. 

on Yelp

11 years ago

I've been an extra space customer for several years, but their behavior lately is making me consider other storage options. About a year ago I transferred my belongings from a larger unit to a slightly smaller one that was available for a reduced rate. And a month ago I experienced a substantial monthly rate increase (from $188 to $210 - approximately 12%). Evidently this is a significant part (if not a pillar) of their business plan - like a teaser rate on a subprime ARM. I believe that by state law storage facilities a... read more