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Extra Space Storage
- Self Storage
- Alexandria, VA
About this business
Location details
5851 King Centre Dr, Alexandria, VA, 22315, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Recommendedgreat service and clean facility.
Business response:
Thanks, Denisha. We are thrilled you had a great experience with Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!
RecommendedGreat facility. Malissa the Manager is great.
Business response:
Thanks, Chris! We're so happy you had a positive experience with Extra Space Storage. If you need anything in the future, feel free to stop by or call us at 888-storage.
RecommendedI came in there just to price check available storage units, and I was pleased by the whole experience . from customer service to how neat and tidy the main office is. Shout out to malissa she was a great help!
Business response:
Thank you so much for your kind words, Khalil. We really appreciate you taking the time to share your experience with us. We're committed to providing excellent customer service. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
RecommendedMalissa was very courteous and professional. She answered all of my questions and assisted me in purchasing the unit that was perfect for my needs.
Business response:
Shalene, we are so happy to hear that Malissa could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! We're always here to help at 888-storage.
RecommendedI recommend everything they are very helpful and courteous. Don’t go anywhere else this is the place to storage..
Business response:
Thank you for the kind remarks, Erik! We're so happy to hear we have your recommendation! Let us know if we can do anything else to assist you at 888-storage.
RecommendedI am moving to the Alexandria area in the near future. I spoke to Malissa who was very knowledgeable and friendly. She took her time going over my options. She answered all my questions. She guided me thru your website and the site showed the clean facility. She is an amazing employee and I look forward to renting from Extra Space Storage.
Business response:
Hi Maria, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out at 888-STORAGE if you need anything!
RecommendedStaff was extremely friendly and helpful. Made the process of securing unit very simple.
Business response:
Thank you for the excellent rating, Nancy! We're happy we were able to provide a smooth rental experience. Feel free to reach out at any time at 888-storage.
lost all my stuff!! I was out of the country and there was an issue with my payment and they made minimal attempts to contact me by phone and no attempts by email and promptly sold all my belongings at auction! Way to quick in my opinion. Really should be last sort after several months of non payment. Not two!!! Plus no apologies or even sympathy, almost smug like, in the explanation. No customer service! Will gladly take your money, and raise prices mid-contract, but feel no obligation to you as a customer! Thanks for ... read more
Business response:
Thank you for sharing your feedback with our team, Thomas. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
RecommendedWell organized, clean heated space - however the month price doubled over the past year with minimal notice. Bring you debit card as billing is automatic on a monthly basis.
Business response:
Hi Steve, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Call us at 888-storage if there is anything else we can do to assist you!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,045 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.