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Extra Space Storage
- Self Storage
- Naperville, IL
About this business
Location details
3459 IL-59, Naperville, IL, 60564, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Needed storage for a short period closing on our home/searching for the next. Easy booking, easy access, very clean, they provided the lock and kept the roadways clear of snow. I picked this place because they had an affordable rate with no indication the price would increase. Two months into rental I get notice that my rate is increasing. $90 to start, NOW ITS 179. Called to ask for some info and was told my month-to-month lease holds no pricing guarantees. So we are forced to move out on principle. Short term was great, bu... read more
Business response:
Hi Stephanie, thank you for your review! We're so happy to hear that your experience with the access and cleanliness of the facility has been positive! We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (630) 527-8793 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
I hate to give any business a rating like this but their accounting/billing system has caused us many costly discrepancies. Do not assume anything, check your account often. The rates are raised frequently without notice. I felt bad giving one star so I changed to 2. The facility is well maintained.
Business response:
Hi Ellen, thank you for your review. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Stay Away, LAUREN MAXEY, the manager will make your life a complete nightmare. She took advantage of the fact that I live out of state to overcharge me for my storage. I moved so I can get my son into college and when I got settled in and went online to pay my account they added all these charges to my account. I am more then willing to pay the late charges on my account but she decided to add more then 100 extra after only 2 months late for NO reason at all. I never received any notice or warning. When I called to make my a... read more
Business response:
Laura, we are very sorry to hear about this. Customer service is very important to us, so we are disappointed to hear you are unhappy with your experience. We will make sure to pass your feedback along to our team, so improvements can be made.
Extra Space Storage in Vernon Hills, IL just increased my rate after 6 months by 14% without notice. They say it's for maintenance of the property. The light bulb in my unit doesn't work, the front desk do not acknowledge the call button on the keypad when you need help. I was never told that my rent would be increased after 6 months of storage. And it is a ridiculously high increase. I will never recommend their facilities to anyone ever.
BEWARE - This company practices deceptive advertising!!! The rate you are quoted online will increase every 3 mos. after you sign up for service! I signed up for a unit in June, only to receive notification yesterday that my rate would go up - for no apparent reason - by 14% next month. How a business can justify this is beyond me, but I understand how they get away with it: customers are unlikely to call them on their bluff because that would mean incurring the charges and the hassle of hiring a truck to move all of one'... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 904 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.