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Extra Space Storage

4.9

About this business

Location details

17407 N Cave Creek Rd, Phoenix, AZ, 85032, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.91,540 reviews
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K G.'s profile image
K G. 
rating
10 years ago

Snowbird looking for an inexpensive place; this was just what I needed. Service was fast and efficient. Easy in and easy out. Great staff! 

Bine M.'s profile image
Bine M. 
rating
10 years ago

So far I had great experience with this place. For the first time I needed storage place, I was very easy, they showed me different unit sizes, set up was quick. Stuff was very helpful and very friendly. 

Maura M.'s profile image
Maura M. 
rating
10 years ago

Super friendly. Fast service. Very helpful. They don't try to push into something bigger just what you need 

Alyssa W.'s profile image
Alyssa W. 
rating
10 years ago

The day I arrived to use my reserved unit I was greeted promptly and with a smile. The process was quick and easy and I only had to pay the admin fee as the first month was free. Only thing I did not like was that I was not told prior to that day was that insurance was necessary. You either must get protection through them or already have your own property/renter's insurance. Overall I am very satisfied with my experience. 

Liz F.'s profile image
Liz F. 
rating
14 years ago

Other than the fact I had to call several times to check on the auto pay status of my account the first few months, I love this storage unit. 

Jill C.'s profile image
Jill C. 
rating
a year ago

TERRIBLE SERVICE! Have paid for a storage unit for almost three years. Today I got a group together to pack, use their vehicles and to assist. Made it to the facility at 8:30 this morning. Keypad down. No one on premises to help. Called all numbers associated. Was told NOTHING they could do as wasn't an emergency. No consideration that for me it was. I've got several cars packed with nowhere to put it and 110 degrees out today. Last call, of 3 made, I was placed on hold and after waiting was hung up on. WORST cust... read more

Business response:

Jill, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time! 

Eric L.'s profile image
Eric L. 
rating
4 years ago

When you sign up, there's an incentive that states the first month is free. However, when I initially signed up for a storage unit, my monthly rate was $216 a month. Six months later it increased to $260. Six months after that, it increased to $333. This place advertises discounts to entice you to move-in, but then jacks up the monthly rate every six months under the guise of "availability." This place was good for a short-term solution. If you need storage longer than six months, I would advise going elsewhere as they defin... read more

Business response:

Hi Eric. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry that you are unhappy with your rental rate. We'd like to discuss this with you in more detail... read more

Amy I.'s profile image
Amy I. 
rating
7 years ago

There will be huge pool of water after the rain for days. They say it drains water slowly and they can't(and won't) do anything about it. I guess you need rubber boots to get to your vehicle or trailer. But that just not going to work for us. Other than that it's a good place, they have reasonable price. 

Brenda D.'s profile image
Brenda D. 
rating
13 years ago

The customer service with this company is good and the manager is fine. That's not the issue...They give you 1 month free, but you still pay a fee which is okay. BUT after 4 months they cranked up my rental fee. They didn't even have the decency to wait 6 months, and I have 2 units... That was painful... So I would recommend find a company that offers a contract not a raise your rate at will with this company!!!!!! 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 1,540 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.