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Extra Space Storage
- Self Storage
- Tracy, CA
About this business
Location details
787 E 11th St, Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I had a 10X10 storage unit that was full of items representing a range of difficult emotions for me that I housed for 6 years!!! During those years the staff here were wonderful although I rarely needed to speak with. Upon move out however, the manager, Galin, was incredibly helpful and sensitive to my emotional day. Beyond my expectations.... For example, I left my key back in LA and did not realize this until I got to Tracey which made me lose an entire day of moving as it was a sunday and holiday-- no one was working to ... read more
I would give it a 10 star if I could. I had a 5 X 10 at first then had to down size to a 5 X 5 due to personal issues. The staff was AWESOME in understanding and offered to help as some items were a bit heavy to move for me. I was late many times and they worked with me as I made payments under the wire so say. Upon me leaving the storage, they again were so helpful and understanding. I referred two others to this storage facility and they too are so impressed with the customer service they get. If I ever need storage... read more
Storage places have the general stereotype of being shady places but I can tell you this business is not AND it is top notch! The people working here are professional and thorough with no fee add one at the last minute...I knew from the first time I called what to expect from a money standpoint. They even have a 14' moving truck you can use when renting a unit with them...such a helpful thing! The property is immaculate, the unit spotless. Security is of high importance to them. Auto pay can be set up which I appreciate. ... read more
DO NOT COME HERE!!!!!!!!! SAVE YOURSELF NOW PEOPLE. This company is so greedy and constantly changes your rent every month. They will tell you that they give you 30 days notice before hand but that's a lie we were notified only 6 days before our payment is due! Our rent increased $100 in one month!!!!!!!!!!!! You guys need to reconsider how you do business you will be losing a lot of customers. I paid $272 to PODS storage and never once in the 2 years that I rented there did it ever increase. Never! They just called m... read more
Business response:
Thank you for sharing your feedback with our team, Erin. We're sorry you had a negative experience. Rates are reviewed periodically to see if customers are at or close to market value on your unit. Occasionally, after this process, customers will get a rate increase that brings them closer to market value. If a rate increase is necessary, we notify the mailing address on file 30 days in advance. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
DO NOT RENT HERE everything was going fine until they up my rent by $100 I went from paying $130 to $220. I got no notice or anything when I called the guy on the phone said they raised the rent because it's their busy season which makes no sense when I asked for a refund they said they can charge me $180 going on forward which still isn't any better from the $130 I was paying remind you I have a tiny unit never again
Business response:
Your feedback is very important to our team. We're sorry to hear you're unhappy with your experience. To give you some background here, our system will assess your rate to see if you are at or close to market value on your unit. Occasionally after this process, you will get a rate increase to bring you closer to market value. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience ... read more
After having a poor customer service experience with the store manager about the red ants in my storage unit. I received a call from the district manager at first I was hopeful they would try attempt to make things right. Once she started to speak she was extremely rude and too the point. For example, what can I do for you? As if she had no idea why she was calling me. I briefly explained what had happened while now the ants are all over my home due to poor pets control Maintence at the Tracy CA location. The district manage... read more
Business response:
Hi Pete, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts so we apologize for this happening. We would love the opportunity to make things right. Would you mind giving us a call at 888-586-9658?
So these people are the most dirtiest racist people on site. First I work closely with the rehabilitation for the homeless in a fresh start program. When a client of mine needed a storage he called a reserved a unit. Later on when he went in and they looked at him and told him that the one he reserved was already rented out. 2nd. I went and did the same exact thing . called. Reserved and then went in to pay.all went well until my client was helping my moving guy and once they saw him they changed my gate code and denied acc... read more
Do not rent from this place it is rat infested all of your stuff will be ruined and you will be paying every month for rat crap with no reimbursement and their insurance does not cover it worst place ever I had to throw away everything in two storage units worst customer service
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,250 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.