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Extra Space Storage

4.9

About this business

Location details

787 E 11th St, Tracy, CA, 95304, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.91,166 reviews
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Mami C.'s profile image
Mami C. 
rating
6 years ago

This was a great place, very nice people that run it. Always pulled the payments each month at the exact time that was agreed on (very much appreciate that) Always felt safe here. I definitely recommend this place to everybody. Thank you guys for everything you do. Rabah 

Business response:

We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for recommending Extra Space Storage! 

Deborah P.'s profile image
Deborah P. 
rating
6 years ago

Best prices in town and it's clean. Great management, very thorough . Prices on supplies there are very reasonable. Talk to Marc he's the manager. You won't be disappointed. 

Jade B.'s profile image
Jade B. 
rating
6 years ago

I reccomend this facility to everyone Mary & Galen are amazing and were extremely helpful. They took the time to make sure that I had everything I need and my things would actually fit in my unit. I'm going to keep it brief (the kids are calling). I guarantee you'll leave happy and come back to these two as well. Moving can be tough but they make it a breeze! 

Heather O.'s profile image
Heather O. 
rating
9 years ago

The owners of this place are amazing. Super helpful, flexible, responsive and friendly! Best storage facility ever. 

Ned R.'s profile image
Ned R. 
rating
9 years ago

The folks here are great! Our U-Haul truck's battery died during move-out, and we didn't have jumper cables to start it. Luckily, the folks here lended us theirs. The caretaker was super nice and helped us jump the truck, which was actually a lot of work because the battery on the U-Haul is pretty hard to reach (it's under the cab) and the cables were just barely long enough. Without 20+ minutes of his assistance in high 90s heat, we would have been helpless. Thanks so much! 

Jessica J.'s profile image
Jessica J. 
rating
9 years ago

I had a 10X10 storage unit that was full of items representing a range of difficult emotions for me that I housed for 6 years!!! During those years the staff here were wonderful although I rarely needed to speak with. Upon move out however, the manager, Galin, was incredibly helpful and sensitive to my emotional day. Beyond my expectations.... For example, I left my key back in LA and did not realize this until I got to Tracey which made me lose an entire day of moving as it was a sunday and holiday-- no one was working to ... read more

Christine R.'s profile image
Christine R. 
rating
9 years ago

I would give it a 10 star if I could. I had a 5 X 10 at first then had to down size to a 5 X 5 due to personal issues. The staff was AWESOME in understanding and offered to help as some items were a bit heavy to move for me. I was late many times and they worked with me as I made payments under the wire so say. Upon me leaving the storage, they again were so helpful and understanding. I referred two others to this storage facility and they too are so impressed with the customer service they get. If I ever need storage... read more

Christine B.'s profile image
Christine B. 
rating
10 years ago

Storage places have the general stereotype of being shady places but I can tell you this business is not AND it is top notch! The people working here are professional and thorough with no fee add one at the last minute...I knew from the first time I called what to expect from a money standpoint. They even have a 14' moving truck you can use when renting a unit with them...such a helpful thing! The property is immaculate, the unit spotless. Security is of high importance to them. Auto pay can be set up which I appreciate. ... read more

Erin L.'s profile image
Erin L. 
rating
a year ago

DO NOT COME HERE!!!!!!!!! SAVE YOURSELF NOW PEOPLE. This company is so greedy and constantly changes your rent every month. They will tell you that they give you 30 days notice before hand but that's a lie we were notified only 6 days before our payment is due! Our rent increased $100 in one month!!!!!!!!!!!! You guys need to reconsider how you do business you will be losing a lot of customers. I paid $272 to PODS storage and never once in the 2 years that I rented there did it ever increase. Never! They just called m... read more

Business response:

Thank you for sharing your feedback with our team, Erin. We're sorry you had a negative experience. Rates are reviewed periodically to see if customers are at or close to market value on your unit. Occasionally, after this process, customers will get a rate increase that brings them closer to market value. If a rate increase is necessary, we notify the mailing address on file 30 days in advance. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 1,166 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.