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Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
9215 S 1st St, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Great experience. Kind and helpful service. I came with kids in tow and they were very patient and never made us feel like an inconvenience. They always answer the phone and have checked at every step to make sure we are satisfied. I definitely recommend this location!
Outstanding customer service! Store manager David does an absolute fantastic job making everything smooth and easy! I strongly recommend Extra Space Storage, mainly due to David. Does a great job answering questions and concerns I had. Facility is very well kept and clean. Tip: Check out their internet pricing! The best in the area! If you're looking for a great place to leave your valuables. This is the place! Call David!
Excellent customer service! The manager, David, walked us through the sizes and rates of storage rooms available and even followed up with us a couple of weeks later to make sure we were okay. Remarkably clean facility, very reasonable, and easy to get in and out of.
Great experience in renting unit. David was informative and great in helping me choose the right size unit for my needs. Very clean and love having dollies available to move your stuff. Overall my rating is 5-star. Keep up good work!
Really impressed with this location! It's super clean and feels safe with codes set by person renting. Both David and Priscilla are great and easy to work with. Moving stuff is made so easy with carts available and an elevator right by the door. Although I'm on a higher floor, it's not exhausting moving stuff in!
This location is clean and convenient. The staff (David and Priscilla) are out going, courteous and friendly.
I have used this storage for a couple years and once your year is up they raise your rental fees by 33% every 6 months (really 5 months). My unit is in a HORRIBLE side of town with a LITERAL crack house next door but the rate increases happen every 5 to six months. I went from paying $55 (insurance included) and now pay $71 because they brought my rate down slightly with hardships, but next Nov it will be over $120 for a 6x10 in an awful area. Be sure you don't plan on keeping your things longterm because they screw you.
They double the rent on your unit after only a couple of months. Send you notifications by mail with no email or call. Horrible, predatory business practice- I could not discourage people enough from giving these people any business. Don't do it unless you're alright with being robbed.
Place raised the rate after 4 months. When we called about this they said they can raise it every 6-9 months. No warning or email the bill was just higher with no explanation. Make sure you get your price locked in.
Business response:
Your feedback is very important to our team, Paul. Thank your for your review. We're sorry to hear you're unhappy with your rental rate. Please give us a call at 888-storage if you would like to further discuss your rate.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 476 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.