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Extra Space Storage
- Self Storage
- Honolulu, HI
About this business
Location details
4285 Lawehana St, Honolulu, HI, 96818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Unfortunately had to deal with this place longer than wanted because of being off island with no option to move everything elsewhere. Building manager is okay he's had his moments. Have had issues multiple times with the climate control so beware of that. Caused our couches to grow mold out of all things. (We weren't even there for a year) While we were off island they increased the price without notice with their reasoning being basically just because they can. Again being away there was unfortunately nothing I could do. Al... read more
Business response:
We're sorry to hear about your experience, Madie. It's very important to us that your belongings are kept safe from any harm. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
My rating still stands as a negative star because a customer should have never gone through an experience like this. Also, I paid for 2 storage spaces this month because of it. Not to mention how inconvenient it was to put things in a storage and then find the time and help to uproot and move to another storage less than a week later!! But I do want to update everyone on what happened with this situation. I got a phone call not too long ago and it was Seth. He said that he did check the storage space we rented and it was e... read more
Business response:
Thank you for taking the time to let us know about your recent, Aimee. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We are disappointed to hear that you are not satisfied with your visit. We love coaching our staff so your insight is appreciated. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally to work to improve it. If there's anything that we can do to earn 5-stars fro... read more
It's 9:38 and the restroom is still locked because there is nobody in the office even though office hours start at 9:30. It's now 9:58, still no restroom because the office is still empty. Not a good place to do business if you're on diuretics. Luckily I've learned to stop and use the restroom before going to my unit as this has happened EVERY SINGLE TIME I've been here at 9:30-10:00a! I just doubled back for another load 10:52A unmanned office = restroom access. Thank God their rude/condescending manager motivated me... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 639 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.