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Extra Space Storage
- Self Storage
- Washington, DC
About this business
Location details
72 Florida Ave NE, Washington, DC, 20002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This place is terrible... Nobody is Ever in the office during open office hours... This location was taking packages for my business for months then a new manager came in and this grown man can't pick up 50lb packages so he told me he wouldn't accept them anymore for me... I also told him when signing my lease I spoke to somebody over the phone who said it would be no problem also that the ladies told me it would be no problem. When I told him the ladies in the front office had been taking my packages for months and I am le... read more
Business response:
Fielder, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
Today I woke up to find they jacked the price of my unit up without warning. When I called and spoke to staff in the office, I was told they do this after 3 months. Ridiculous! The customer service from the staff, who play no role in the price jacking, is great nonetheless.
Business response:
Hi Tessie, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you need anything from us, give us a call at 888-storage.
This place is maddening. There are people living in units. The elevators are out and there's no access to your stuff unless its on the first floor. The rear entrance never works so you have to park in an unsecured lot, and they let the construction site take most of the parking spots. Oh, is the rent affordable? It won't be when they raise your rate 100% after 3 months.
Business response:
Thank you for your review, Brian. We are disappointed to know about your negative experience with us. We have forwarded your feedback to the appropriate team for further review. Please give us a call at 888-storage if you would like to discuss this further.
I stopped by the Bladensburg location, which is brand new, to sign a lease. I was absolutely screamed at by the woman running the desk, for not wearing a mask. This was understandable, and I got my mask out ASAP. This seemed to make her more upset, more screaming. I get it, masks are important, but so is diffusing a tense situation where a paying customer is involved. However, she then kicked me out, locked the door and refused phone calls. If this is how the business is staffed, I would recommend looking elsewhere. I would... read more
Business response:
Hi Karl, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 858 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.