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Extra Space Storage - Crystal Lake, IL
- Self Storage
- Crystal Lake, IL
About this business
Store your belongings at Extra Space Storage on 201 Virginia Rd in Crystal Lake, IL today. Our large selection of storage units, climate controlled units, exceptional security, electronic gate access, onsite manager available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a... read more
Location details
201 Virginia Rd, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
The facility is clean and well kept. It is secure and I am thrilled to be renting from there. However, I do have a big complaint. I rented the unit at $58.00. Four months later the price went up to $73. Okay, it was an introductory offer. However, within one year the price increased to $93. That's a 60% increase in one year. I love the place and I love the service, but I am profoundly disappointed in their pricing!!!!
Business response:
Hi Michelle, feedback is appreciated! We make it a priority to provide clean, well-maintained facilities and are glad to hear your experience reflects that. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Glad there was a map I was lost lol
Business response:
Thank you, Julia. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.
Thank you crystal lake for helping us in these tough times
Business response:
Thank you for the kind words, Duke. We're glad Crystal was able to help! Our team is here to serve you, so give us a call at (815) 900-9951 if you need any future assistance.
Thank you for being awesome
Business response:
Thank you for the feedback, Jeff! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!
just wonder full people
Business response:
We think our team is great too! Thanks for the positive review, Rhonda. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
Facility was over the top clean! Front desk was extremely helpful in choosing the unit that was best suited for my needs and wants!
The Manager Bridgett was very in tune with our Storage needs and found units that were perfect for our needs!
Business response:
Thanks, Debra! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Bridgett was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!
From inquiring to completing my move in at the extra space storage facility in crystal lake was so helpful and polite! The first day I called I was looking for information on hidden fees, and not only were they completely transparent with me about all fees, but they also reserved a spot for me with no commitment. They also invited me in to check out the facility. Once I arrived, Bridget set everything up for me quickly and stress free. She went out of her way to ensure everything was ready for me and that I understood everyt... read more
Business response:
Thank you for the excellent rating, Jakub. We are glad Crystal was able to provide exceptional customer service as quickly as possible. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Thanks for recommending Extra ... read more
Large clean climate controlled unit at a fair price!
Business response:
Thanks for renting with us, Edward! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space customer. Please stop by the office or reach out to us at 888-storage if you have any questions!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 5 star rating with 657 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.
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