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Extra Space Storage
- Self Storage
- Crystal Lake, IL
About this business
Store your belongings at Extra Space Storage on 201 Virginia Rd in Crystal Lake, IL today. Our large selection of storage units, climate controlled units, exceptional security, electronic gate access, onsite manager available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a... read more
Location details
201 Virginia Rd, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Recommendedit is clean, new and the people are helpful. Immediate response to your needs. Highly recommend it
Business response:
Hi Irene, thank you for your feedback! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out if you need anything!
The staff was knowledgeable and presented themselves in a professional manner. The facility was clean and well lighted.
Business response:
Thank you, Dennis! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that. Let us know if we can do anything else to assist you!
I was able to reserve a unit online with ease and shortly after received a call from Bridgette confiming mu unit and providing me with all the details of my reservation. She was so enthusiastic and friendly and was able to answer all my questions. GREAT customer service!
Business response:
Thank you, Sue! It's wonderful to hear you had a positive experience with Bridgette and want you to know that we are here to assist you with any further storage needs! Give us a call at (815) 900-9951 if anything comes up!
We have actually added more storage space for us and our son because of how awesome Extra Space is. They are totally responsive - have great facilities - and keep everything so clean! Their staff are courteous and friendly - Bridget keeps things in tip top shape. Highly recommended to all. And almost everyone needs some type of storage sometime!
Business response:
Hi Tim, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Feel free to reach out at any time at 888-STORAGE if you need anything else!
I was considering moving to this storage unit, and i inquired for more details. Upon arrival, i was greeted by Libby and then helped out by Bridget. This property is so clean and fresh, the climate controlled units are really tall. Best part is that Bridget answered all of our questions, and even told us additional information. The customer service at extra space is awesome! I am very excited to move my stuff over into my new unit. The unit locks are the most secure and I know my items are safe at extra space! Edit 8/26- I’... read more
Business response:
Thank you for trusting us with your belongings, Katrina! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. It's great that Libby and Bridget answered all your questions and provided excellent customer service. Thanks for your review and for allowing Extra Space to provide your storage solutions. Don't hesitate to reach out if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 5 star rating with 764 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.