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Extra Space Storage
- Self Storage
- Orange, CA
About this business
Location details
1562 N Main St, Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 9:00 p.m. | |
| Tue | 06:00 a.m. to 9:00 p.m. | |
| Wed | 06:00 a.m. to 9:00 p.m. | |
| Thu | 06:00 a.m. to 9:00 p.m. | |
| Fri | 06:00 a.m. to 9:00 p.m. | |
| Sat | 06:00 a.m. to 9:00 p.m. | |
| Sun | 06:00 a.m. to 9:00 p.m. |
I hate to leave a bad review because everything started off great. On site staff was friendly and getting setup was easy. After four months they raised our rent 25% without notification. I called to ask why and they said they notified me via the mail. Never received that. The reasoning is that they reassessed the value of the unit and increased the rate. If you visit that locations website, you'll see they are currently renting my exact size unit for half of what they are charging me. Probably would have stayed, but man, the... read more
Business response:
We're sorry to hear this, Matt. We really appreciate your feedback and would love the chance to make things right. Please call us at 888-storage.
They do not prorate your monthly rate even if you move out with 21 days left for the month. You have to give a 10 day notice for a prorate otherwise they will refuse. This was not told to me at move-in. Had furniture in storage here for a few months and everything was extremely dusty and dirty. Prepare for everything to accumulate a ton of dirt and dust in this facility. Overpriced storage facility
Well, as unfortunate as it may be, I must again give Extra Space Storage on Main St a 1-star review. Against my better judgement I removed my previous 1-star review for this establish (due to finding a MOUSE in my unit) because the management essentially paid me to (free month rent), but this review certainly won't be pulled down regardless of their response. Also, if anyone is interested in photos of the mouse I still have them. I wish had to remove the dead mouse myself due to their unresponsiveness. For whatever reason, ... read more
Business response:
Hi Tony, thank you for your feedback and review. Your thoughts will be reviewed internally so we can work to improve. Extra Space Storage works hard to provide value for our customers through competitive pricing. Typically our customers start out at a deeply discounted rate. Over time, we tend to adjust those rates to reflect closer to what the unit is worth. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 580 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 9:00 p.m.