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Extra Space Storage
- Self Storage
- Orange, CA
About this business
Location details
1562 N Main St, Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 9:00 p.m. | |
| Tue | 06:00 a.m. to 9:00 p.m. | |
| Wed | 06:00 a.m. to 9:00 p.m. | |
| Thu | 06:00 a.m. to 9:00 p.m. | |
| Fri | 06:00 a.m. to 9:00 p.m. | |
| Sat | 06:00 a.m. to 9:00 p.m. | |
| Sun | 06:00 a.m. to 9:00 p.m. |
I rented a drive up where I stored my car and belonging for 7 months during the height of the pandemic. The location is clean and quiet..Staff is exceptionally nice and friendly. Hannah is the best. I dreaded running into problems like the ones I read online, but this location made me feel really safe. Everything was smooth. I am very grateful and would come back again in the future even if I have to drive a little further out. Other renters seemed to to good, friendly people as well. That really helped. Thank you!
Business response:
Thank you for your feedback, Kat! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. We aim for friendly and helpful staff and are so glad to hear that was your experience! We are so happy to hear that Hannah could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions!
They give you a decent deal for the first couple months, then they DOUBLE your monthly cost. Not worth it, moved out when they doubled the cost
Business response:
We're disappointed to hear that we lost your business due to a rate increase. Our unit rates change based on market values, and we adjust them periodically to reflect those changes. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally.
Don't trust the folks at the Jones Bridge Road branch. I was unaware of the "rate change" that basically doubled my rent. What a horrible way to run a business. I would have gladly paid for it upfront, but they hid the costs and then all of a sudden I got hit with the bill. Not cool at all. Now I have to drag all my stuff out of the unit and move to another location. Be very cautious when dealing with these unethical scammers. -Brad
Business response:
We value your feedback, Brad. We understand that additional fees can be frustrating. For additional details on insurance fees and policies please visit our website FAQ section, stop by the office, or give us a call.
Highway Robbery here. Ever since the new owners arrived, they have now raised rates each year over 12+% I just received another absorbent notice again that due to current market conditions, my rent is again being raised again. So I Yelped to find another storage company. Guess what, I found a rate at less than 1/2 of Extra Space for a unit that's 20 percent bigger. These people are taking advantage of current customers. Please do shop around and say no to this company. We are out of there before this new insane rate kicks in... read more
Business response:
Bob, thank you for your feedback. We understand the frustration of rate increases and are sorry to hear that you are unhappy. The value of our units changes from month to month based on market values. Our system assesses rates to see if customers are at or close to market value on their units. Occasionally after this process, customers will get a rate increase to bring them closer to market value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage
Utmost dissatisfaction. This is a an unethical business. I was renting a 5x5 unit. Started at $90/mo. On month two the app is showing a $21 increase. I called for more information and was told "that happens sometimes". First week of December 2022 I go to grab holiday items, come to find the unit was entered by someone/others. My belongings were tossed around, boxes torn open, things falling over and some fragile items broken. I called to report the incident (speak with Gio, office personnel) and was asked to make an itemiz... read more
Always pushing for feedback Before performance is given. After seeing attempts to break into Multiple units, finding the grounds Dirty on several visits, unfounded High rent increases and after talking to renters - I would Not recommend this location for you belongings!!! Such force was used on my unit that boxes were knocked over & even a plastic drawer slid out!! Guess I better stop by my first unit in Irvine. What a let down.
Beware with this storage place. My unit was broken into not once but twice in a matter of months. Not only was my unit broken into when it rained my unit leaked from the roof and all my items where wet. Made a report with management according to them "it was fixed" now here we are AGAIN!! Water leaked whatever is left of my items from a week ago when the unit was broken into got all wet. Manager "Anthony" said I had made a report last time that unit was leaking...well that was last time this is this time. Useless manager wi... read more
DO NOT RENT A SPACE HERE! THEY WILL STEAL MONEY/ITEMS FROM YOUR UNIT. My gf rented a space here and was tricked into using a lock provided by the guy at the front desk (the agreement she signed said she was supposed to provide her own lock - she didn't see that part of the agreement). I say she was tricked into using a lock provided by them because she didn't know any better. The front desk guy casually mentioned that the front desk had a "ghost key" for all units so she shouldn't be alarmed if she enters her unit and notic... read more
I am new to renting out storages and just recently I was looking on Yelp for a storage to rent. I came across this place. Gio was super helpful and answered all my questions. Only reason why I give it a star. I rented out storage #0104 right next to the door. The next day I came in to bring more of my things. I was just super happy because I had a place to store my things. I found my things out of place and few of my things were stolen. ( the lock wasn't broken. ) The other door where it requires a code you can easily pull i... read more
Business response:
Hi Yayah, we consider security our top priority and are very sorry to hear about your experience. Thank you for your honest feedback. We will use it to improve our customer experience in the future. If there is anything we can do for you, please let us know at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 580 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 9:00 p.m.