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Extra Space Storage
- Self Storage
- New York, NY
About this business
Location details
465 W 150th St, New York, NY, 10031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
THESE PEOPLE ARE THE WORST!!! Rodent infestation AND unhelpful staff!! They refuse to tell me the person I should contact about my storage unit being full of rodent nests!! One star is too high!
The most unbelievably underhanded, incompetent company I have ever dealt with in my life. The Spectrum Cable of storage companies. The predatory pricing - you will not pay $35 for long - in LESS THAN TWO YEARS they have increased it twice, to $80 - is the tip of the iceberg with these sharks. Their excuse for that, BTW, was that I'm on the first floor and therefore paying for the convenience. This was not outlined in any contract or terms I signed and they have never given me any notice the rate was going to increase befor... read more
Business response:
We sincerely apologize for the negative experience you've had with us. We understand your frustration regarding the price increases, issues with lock cutting, and our operating hours. Please accept our apologies for the inconvenience these situations have caused. Regarding the price increases, we acknowledge that this has been a source of significant frustration for you. We should have communicated any changes more clearly and provided better explanations for the adjustments. The incident with the lock cutting and the subs... read more
Absolutely predatory pricing! Whatever the online rate is, it will DOUBLE -TRIPLE within your first three months! Also this place is RAT INFESTED!! Rats ate through my documents and my locker had bugs when I last visited. STAY AWAY
Business response:
Your feedback is very important to our team, Reg. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at (347) 378-6077.
not sure what the policy is on locks for this place. might have been scammed, or the employees are incompetent with terrible attitudes. wouldn't be surprised if it was both. the previous storage units i've used have their own locks that they then give to whoever is using the locker unit. walked into this place, they couldn't find the pamphlet and materials needed to check me in that were supposed to be prepared for my day of check in. after a moment of them trying to get my stuff together on the spot one of them told me i ... read more
Business response:
Hi Alicia, we understand that additional fees can be frustrating. We require our tenants to purchase our locks which are a disk or cylinder lock to ensure the highest level of security at Extra Space Storage.
The lady employee in her Toyota Rav4 asked us to leave while we were waiting inside our car so she could use our spot and park. We used the space in between the two driveways, fronting the office since both driveways were being used by other customers. The plan was just to wait inside our car until one of the customers leave but the lady employee said we couldn't wait in there. Is the front space in between the two driveways for employee parking only? It seems she owns that spot because she placed her car on our spot once we... read more
Business response:
Hi Ralph, thank you for leaving us a review. We strive to provide 5-star customer service and are disappointed to hear that we fell short. Thank you for sharing your feedback in regard to our staff, we will be sure to review it internally. Please give us a call at 888-storage if anything comes up!
Negative 1 stars. BEWARE! Called to make a reservation, after the 1-888 rep suggested I called the facility directly to ask about photos. Called asking for Diondra, instead got Jared who placed me on a "brief hold". Little did he know I could hear absolutely everything that was being said on the hold and audio recorded everything. These employees revealed that the phone operators are "idiots" and that the company still rents units in this locations basements despite a number of ongoing reports of WATER DAMAGE and rats. RATS!... read more
When we began leasing here we had no issues aside from the employees taking the only parking spots available and then being rude when asked to move for customers trying to access units. I just however was hung up on by their opening manager who when I asked why something wasn't explained to me, basically lost his mind on me. I certainly wasn't my best self at that point, but this person shouldn't be interacting with customers if at the first question of business happenings he starts at yell at people. Also wouldn't tell me w... read more
Business response:
Lindsay, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. If there is anything we can do to improve your experience, please give us a call at 888-storage.
This morning I arrived at this facility just after 8am. The posted opening time is 8am. At 9am no one had arrived to open up so I called the 888 number and they were very apologetic but clearly they weren't alerted that the facility was not open. The person opening showed up at 9:15, 45 minutes after I was scheduled to be elsewhere. I moved out immediately, which is not what I was expecting to do. To say that I was inconvenienced would be an understatement but what really was annoying was the defensive and combative att... read more
For starters, we had no complaints with unit under the previous ownership. Under current ownership we were forced to increase our monthly dues by 20% of what we had previously paid for the last 2 years. Our unit is on the top floor and when my wife recently stopped by to drop off a few boxes with our two small children, the elevator wasn't in service. She brought this to the attention of a staff member and he simply told her they would work on getting it fixed, while offering zero further assistance. Mind you she had walked ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,265 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.