Extra Space Storage

Daria S. 

on Yelp

3 years ago

This morning I arrived at this facility just after 8am. The posted opening time is 8am. At 9am no one had arrived to open up so I called the 888 number and they were very apologetic but clearly they weren't alerted that the facility was not open. The person opening showed up at 9:15, 45 minutes after I was scheduled to be elsewhere. I moved out immediately, which is not what I was expecting to do. To say that I was inconvenienced would be an understatement but what really was annoying was the defensive and combative att... read more

Chris W. 

on Yelp

4 years ago

For starters, we had no complaints with unit under the previous ownership. Under current ownership we were forced to increase our monthly dues by 20% of what we had previously paid for the last 2 years. Our unit is on the top floor and when my wife recently stopped by to drop off a few boxes with our two small children, the elevator wasn't in service. She brought this to the attention of a staff member and he simply told her they would work on getting it fixed, while offering zero further assistance. Mind you she had walked ... read more

Mike W. 

on Yelp

4 years ago

Easily the worst experience I've ever had with a storage company. I made a small mistake in renting my unit -- specifically, I didn't put in a start date... because I wasn't prompted to. So it automatically signed me up for a start date that day, when I didn't want a rental for another two weeks. I was then sent a copy of the lease to sign, which I did not sign, because I realized the start date was wrong. So I called immediately to ask for a refund, to which they replied they would refund me only partially -- they would kee... read more