Extra Space Storage

Cookie C. 

on Yelp

8 months ago

I would not recommend this place at all! There's no air conditioning, the units are not secure as I had my storage broken into and I am still waiting for a response from corporate. As a company, you cannot falsely advertise that it is a secure place when there are multiple reviews on Google about storage units being broken into. Staff is nice but there is not any sense of urgency to protect people's stuff as they seem to take interest when you first sign up. Also, the prices seem to go up considerably over a short period of ... read more

Tara M. 

on Yelp

a year ago

I rarely leave reviews, but my experience with Extra Space Storage was disappointing enough that I feel others should be warned. When I initially rented a unit, I specifically asked if the facility had air conditioning - not just "climate control" - and was assured multiple times over the phone that it did. Based on that confirmation, I moved all my belongings in, only to find out after the fact that the unit had no AC. This was not just a minor oversight - it affected the condition of what I was storing and added unnecess... read more

Ryan J. 

on Yelp

a year ago

If I could give zero stars, I would. I rented a unit at Extra Space Storage in Solana Beach (Unit 8165) and found what looks like termite damage inside. When I brought it to the manager's attention, the response was dismissive and defensive. No urgency. No offer to bring in a licensed pest inspector. Just denial and excuses. To make matters worse, they flat-out lied to me about the unit having air conditioning. I called three separate times before signing just to confirm, and every time they said yes. When I showed up, surp... read more

M R. 

on Yelp

3 years ago

Philip and Cheyenne continued to charge me after cancelling and leaving. I followed all rules and out on time, as told by each of them in person they know I've cancelled. was still charged after done with this service. out on time. was told wont be charged again and was paid in full. was here for one month and told need to pay second month too- utilizing this storage unit. It was 5x10 and $50 for fees and the first month then 205/month. Then the third month $205 was taken when it was a 0 balance. Philip and Cheyenne helped m... read more

Gary G. 

on Yelp

4 years ago

This used to be owned by a different company. When the new owner took over the cost of my storage space went up over 20%. I understand a slight increase year over year occurs, but this is ridiculous. Looking for a new storage space now. 

Jenny L. 

on Yelp

4 years ago

Solana Beach storage (who were the best storage company ever) was bought out by Extra Space Storage this year and I have not had a good experience so far. They initially charged me extra for insurance I did not elect, and wouldn't let me remove it unless I came in to the office in person which I did. On top of charging heavy late fees, they randomly increased my rent this month to $500/month from $400. Do not recommend and am looking for a more affordable storage unit.