Extra Space Storage

Name: Extra Space Storage
Address: 14505 W Grand Ave, Surprise, AZ, 85374, US
Telephone: (623) 377-7201
Rating: 4.9

4.9

Self Storage
Surprise, AZ

About this business

Consumer Services Self Storage

Location details

14505 W Grand Ave, Surprise, AZ, 85374, United States

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Weekday	Schedule	Status
Mon	09:30 a.m. to 6:00 p.m.
Tue	09:30 a.m. to 6:00 p.m.
Wed	09:30 a.m. to 6:00 p.m.
Thu	09:30 a.m. to 6:00 p.m.
Fri	09:30 a.m. to 6:00 p.m.
Sat	09:00 a.m. to 5:30 p.m.
Sun	Closed

4.9891 reviews

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Jenne H.

a month ago

I signed a lease for a unit at 70 a month...4 months later they raided it to 150 with ZERO notice...my contract says they must give me 30 day notice of price increases... I had a unit with them a while back and then never happened so I'm not sure if this is a new thing, but I should've received some sort of notice

Business response:

Apologies for any inconvenience with the pricing notice issue. Please contact us at (623) 377-7201 to resolve this concern immediately.

Tony Y.

a year ago

Like many others, just 4 months after moving into a unit they raised the monthly rental fees almost 50%. Nowhere does it state the price you agreed upon is temporary or for a limited time however it does not state your pricing is guaranteed for a certain term but raising almost 50% (in my case, $240 up to $340) per month is entrapment. The time, effort and resources needed to relocate would make most people accept it...basically extortion. **Reply to Emily's reply since it was intended to plant a seed of doubt into readers ... read more

Business response:

Your feedback is very important to our team, Tony. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We'd love a chance to talk with you directly, please call us at 888-storage.