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Extra Space Storage
- Self Storage
- Folsom, CA
About this business
Location details
7770 Folsom Auburn Rd, Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
First of all the facility is nice for a storage place. However the rate change is completely bonkers. I seen their reply here saying the increase is a fair market amount ... research alternatives. Far from it. The previous company that ran this place When it was cube smart in April 2021 I paid $84 a month for a 5x10. In September it went up to $103 shortly before the companies changed. Earlier this month we got a notice of the rent for the same space going up to $162. This is exactly a 92.8571% increase. Fair market value? ... read more
Business response:
Hi Ron, Thank you for leaving your feedback! We are sorry you had a negative experience renting with us. We appreciate your feedback on our moving carts and paint job. It's disappointing to know we lost your business but appreciate you taking the time to let us know where we failed! Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Please don't hesitate to reach out to us at 888-storage to discuss this further or if you would like to reconsider storin... read more
If I could give them a 0 I would. I have been with this storage facility since it was newly opened. ALWAYS paid on time. Soon after Extra Space purchased this Storage facility they increase my rent by a whopping 82%! This was because it was "worth more". So much for customer loyalty.
Business response:
Hello Barbara - Thank you for the feedback on your experience with Extra Space Storage in Folsom. If you would like to discuss the issue further please call us at 888-storage!
We have been customers for several years and went through a couple price increases which understand. I just got a notice that our monthly fee will go up almost 60 dollars from 85 to 145.00 dollars. I can under stand a small increase but almost 80 percent is outrageous. Stay away from this business, they will raise price out of the blue and say well it's because there is limited availability. Basically I'll gouge you until you move out and then change somebody else even more. Thanks.
Business response:
Hi Lynn, we regularly look at unit pricing to assure you are at fair market value. You may see an increase within 3-9 months depending on the market. We value you as a customer and are happy to discuss this with you in more detail. Give us a call at (916) 294-7170.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 536 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.