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Extra Space Storage
- Self Storage
- Folsom, CA
About this business
Location details
7770 Folsom Auburn Rd, Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Clean, friendly and really nice place to store your items. Staff is always kind and available.
Business response:
Thank you for the review, Marla. We know our customers value clean facilities and friendly staff so we do our best to provide that! Give us a call at 888-storage or stop by the office if you need anything from us.
I am a new customer & a very pleased customer, at that. Shawn (the Manager), is accommodating, professional & a really kind guy.The facility is sharp & crisp. The storage areas & spaces are immaculate & clean. I am over-the-moon with how outstanding Extra Space Storage is. This gem is a diamond in the rough. I highly recommend this place over all others. A+ !!!
Business response:
Hi Summer, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, accommodating, and professional staff, so we are thrilled to hear that you had such a positive experience renting with Shawn! We appreciate your kind feedback and are happy to know you were met with a clean facility. We love having you as a customer! Give us a call at 888-storage if you need anything.
We've had this space for almost 2 years...it's Clean, and the staff is very professional and helpful. Just spoke to a young man, Seth (?) and he explained some changes they are going through & improvements they are making to the units.
Business response:
Thank you for being a loyal customer, Pam! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our team is very professional and helpful. Stop by our office if you need assistance or have any questions.
Caution. You will have increased rates every 3 months. You can ask for discounts but eventually your low rental unit will turn into a big bill. Lots of abandoned units and regular auctions for those of you into storage wars. But hey that's one way to get rid of your unwanted stuff.
After three months they attempted to raise my rates approximately 45 percent. Bad cooperate policy. Staff at location was professional and courteous.
Business response:
Hi Miles, thanks so much for your review! We are thrilled to hear your experience with our staff was positive. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
This place gets two stars for one very simple reason...cost over time. I have a 10X15 climate controlled unit that goes for $210 on their website. Quietly, and without notice, they have increased my rate to $392/month over time. The account section on their website does NOT allow you to view your rental contract, and the only way to contact them is by phone, so none of your communications are in a recorded medium. I would happily keep my unit if these borderline fraudulent practices weren't occurring, but they are and I'm si... read more
Business response:
Hi Adam, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
I was initially very happy with my choice of using a unit with Extra Space until I got a letter about increases. I've had the unit for 3 months and it is now up $70 from what we agreed on. I understand increases happen but by $70 dollars? Really? Then I hear this can happen every 3 to 9 months? What a rip off! So much for the kind military discount they gave us. I'd look elsewhere for sure if I had known.
If you think charging $240 a month of a 10x10 box of storage isn't criminal then maybe this is a good place for you. Will probably end up giving most of my stuff away and selling the rest. Will save almost $3000 a year. Unless you have some ridiculously expensive items you can't store anywhere else I really recommend staying away from storage places so they are forced to lower prices. If you do the math with how many storage containers they have, they have 0 right to be charging this much. Vile exploitative property business... read more
Business response:
We're sorry to hear this, Evan T. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
I rented a storage unit when it was CubeSmart in May 2021. I was paying $54 a month for a 5 x 5 unit. The month extra space storage took over, (August 2021?) they increased my monthly rent to $79 a month. I received a notice that the rent would be increasing in January to $149 a month for a 5 x 5 unit. I was ready to move my belongings after I spoke with a different facility who had told me rents should only have nominal increases yearly. I went back to extra space to close my unit and they did without any question cancel my... read more
Business response:
Hi Ashley, Thanks so much for your feedback on your experience renting with us. It is disappointing to know you have had such a negative experience. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7 to get you access. They can be reached at 888-storage. If you would like to discuss this further, we would love to hear from you at 888-786-7243.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 550 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.