This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Vancouver, WA
About this business
Location details
500 NE 94th St, Vancouver, WA, 98665, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Recommendedvery informative and friendly a good one stop for storage needs.
Business response:
Hello, Christopher. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!
RecommendedThe place is immaculate. Sarah was very helpful. No pushing or selling - just showed us what we wanted. Probably a 30-45 minute process.
Business response:
Thank you for your feedback, Joanette! Providing renters with clean facilities and helpful staff is our top priority. We're glad Sarah was great to work with and able to provide you with a smooth rental experience. Feel free to swing by your local office for any further assistance!
RecommendedWe worked with Sarah, and were very very happy. She went above and beyond to help us with our needs. She is also a genuinely nice person. She kept in touch with us on a regular basis and always had a great attitude. Thank you, Sarah.
Business response:
Thank you for the review, Colleen! We pride ourselves on having a friendly, accommodating staff and are so happy Sarah was able to assist you! Let us know if we can do anything else to help at 888-storage.
RecommendedProbably the best customer service I have ever received from any type of business. Even if I didn’t want a storage unit at this location, I would have applied for it anyway just off their customer service alone. Thank you for that, it was most refreshing and appreciated.
Business response:
Hi Nicholas. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or give us a call if there is anything else we can do for you!
RecommendedHad a wonderful experience at the Hazel Dell WA location, Penny was very patient and helpful when I came in with questions. Great experience. The facility is also extremely clean and well taken care of. Would absolutely recommend this location.
Business response:
Thank you, Christina, for recommending us! It's wonderful to hear you had a positive experience with us and that Penny from our Hazel Dell location was patient, helpful, and great at keeping our property clean. We want you to know that we are here to assist you with any further storage needs! Give us a call at (360) 836-3400 if anything comes up!
RecommendedWe toured a couple units it was fast and the customer service was great.
Business response:
Thank you for your feedback, Jennifer M! We love to hear that our customers are happy with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!
RecommendedVery helpful and pleasant made a stressful situation very easy! Sarah is an ANGEL!!
Business response:
Thank you for the kind words, Rhonda. We're glad Sarah was able to help! Our team is here to serve you, so give us a call at (360) 836-3400 if you need any future assistance.
Be VARY wary of the online pricing, in 4 months they WILL DOUBLE your rate. I signed up for a unit on 2/4/24 and on 6/4/24 my rate will go from $89/mo to $167/mo due to "current market conditions".
Business response:
Hi Eric, thank you for your feedback. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give a 30-day written notice. We are sorry this wasn't made clear to you! Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 345 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.