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5450 S Slauson Ave, Culver City, CA, 90230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I dislike storing things but if I must do it I will only do it with extra space storage. I had to store mostly studio lights and a few personal items. The manager at your 5855 Centinela LA Location is absolutely amazing. Vera! I had booked a unit and went to put my things in the other to see that her location was around the corner from my place. So I booked her location for easier access and she's great at being a manager informative, pleasant to talk to and her location was clean and hella secure! Sometimes you just choose ... read more
Brie was absolutely very helpful and so very friendly. she was able to help me out and went way beyond on what I needed. she had a great attitude and a beautiful smile. Thank you Brie...I appreciate You! Olivia G.
Convenient location and good price made me choose this facility. My mover said he was impressed with the actual unit as the rafters were higher than usual units he's seen, allowing more boxes to be packed inside. Now for the not-so-good things: 1) their security code system is busted so the unique code I was given isn't working. I was given a generic code that is being shared to all new customers so right now, there's no way to track who's coming/going based on that code. On site manager couldn't tell me when it'll be ... read more
Easy storage location with a very friendly and helpful manager in the front. Ask for Evaristo, he's great!
Business response:
Thanks for sharing your positive experience, Memo. We're committed to being your go-to stop for all your local storage needs! We're glad our manager was very friendly and helpful. We think Evaristo is great too! Please stop by or give us a call if we can help you with anything!
Great place for storage. Cathy in the office helped us find the right size unit for our downsizing to our new home. I really appreciate the customer service and easy location of the unit.
Months after informing management of move out and leaving the unit vacant I am still being charged. Beware
Moved in end of July - just got a $100 rent increase 4 months later - WTF. I know all all places have rent increases but usually it's minimal and after 6 mos or a year - this is unacceptable and I will be vacating my unit before the increase takes effect - thanks for gauging your customers!
Business response:
We are disappointed to hear about your experience. Please feel free to reach out to us at (310) 824-6111 to discuss this matter further.
What do ya know - I called and after the front desk realized who I was, she said the manager would call me back immediately. That was a week ago, no call, no apology, AND they had my storage unit still LOCKED a week after we had paid the *past due balance* - the guy working said it was weird that they hadn't updated him since it had been paid.
Business response:
We deeply regret to learn about your negative experience with our facility and services. We understand your frustration regarding the fire incident, the inconvenience caused during the insurance check process, and the communication issues you encountered. We take your feedback seriously and would like the opportunity to address your concerns directly. Please contact us at (310) 824-6111 to discuss this matter further in detail. We appreciate you taking the time to share your feedback, as it helps us improve our services. Tha... read more
Not only did I get a 100% rent increase after just a couple months of being a customer, and am just now learning that this happens after your first two to three months of being a customer, but if this was not audacious enough, get this - they had the nerve to give me the 100% increase in addition to: Bathroom not working - so get ready to leave the site and drive to a restaurant or some other place with a public restroom for non-customers; door doesn't stay open on the magnet so as I, and many others I saw, were bringing in ... read more
Business response:
Hi Guccia, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (310) 824-6111.
Extra Space Storage has a 4.7 star rating with 539 reviews.
Extra Space Storage is open now. It will close at 4:00 p.m.