Extra Space Storage

4.7

Self Storage
Oro Valley, AZ

About this business

Consumer Services Self Storage

Location details

9255 N Oracle Rd, Ste 105, Oro Valley, AZ, 85704, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.7425 reviews

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Pat W.

2 years ago

had to cancel my unit after they raised the price by 30% with no notice. they get you with a reasonable beg rate of $66 (all in) for a 9' x 5' space, set you up on auto-pay, then increase to $86. I had to call to find out why my rate jumped so much. They cite demand as the reason. Ridiculous.

Business response:

Thank you for leaving us a rating, Pat. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Don’t hesitate to call us at 888-storage if you have any other questions.

Erika R.

2 years ago

I will not be going back and would advise you to be careful. I am being charged for the elevator. I went to move out and my moving helper got stuck in the elevator. Westin, the manager, said he reviewed the video and saw my helper "push the elevator doors closed which caused the hinges to come off completely". So either my mover is really, really strong or their equipment is cheap. The other elevator on the same floor is also broken so I feel bad for whoever is getting charged with that one. When I first received a call abou... read more

Business response:

Hi Erika, we're sorry to hear you had a negative experience with Westin. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Please give us a call at 888-storage if anything comes up!