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6250 Via Real, Carpinteria, CA, 93013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
These four stars are for the amazing staff: Karin, Ashley, and Edward. The people who work here are friendly, warm, funny, happy and helpful. I trust them. They made my many experiences there enjoyable, helped me get the right size unit at the best price, and made me feel more relaxed amidst the stress of moving. The (fifth) missing star belongs to the Extra Space corporation. They are very aggressive about raising rates. They usually raise your rent by about 50% just 3 months after you sign up and again 6 months later. ... read more
Business response:
Hi Jennifer, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
The ladies at the front were very nice and helpful. Ashley was on it when we lost our lock key and was able to cut off and even gave us a new lock for free. She's the best! I would highly recommend renting a unit here. Also the units themselves are in great condition.
This place is so awesome I would definitely use again! Ashley is the best worker of all time and was very helpful
I've had a good experience with this storage facility! The staff is friendly and helpful, the units look clean and well-maintained, and access is easy and feels secure.
Ashley is kind and very accommodating .the place is safe clean and well-maintained, big thumbs up!
Business response:
Your review is appreciated. We're glad to hear that Ashley was kind and accommodating, and that you found our storage facility safe, clean, and well-maintained. Thank you for sharing your experience with us!
Let me break it down into what's great, good, and weird! Great- the staff! Karin, Elaine and Ashley are doing a great job. They're professional and friendly. Good- Extra Space Storage is in a good location. Off the highway. Easy in and out. The property is clean and well maintained. Now for the weird- prior to the property becoming Extra Space it was owned and operated by an amazing owner! The place was well maintained, clean and the staff was amazing. Had been storing there for awhile and Then along came Extra storage... read more
Business response:
Hi Carolyn, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (805) 576-7251 or stop by the office if you need anything!
Karen and the staff at the Carpinteria Extra Space Storage have been wonderful and kind. This facility is clean and well maintained during the many years I've been a renter, way before before Extra Space took ownership. Unfortunately every few months, Extra Space Storage is HIKING UP THE Rental Unit PRICES ($50 to $100+ ), which doesn't allow for customer appreciation or basic clientele support. Almost like hotel rates, yet with minimal amenities, renovations, or imporvements every few months, so I'm wondering why the HUGE... read more
Business response:
HI Dj, thanks for your review. We are happy to hear Karen and the team were kind and great at keeping up with the property's cleanliness. We appreciate your honest feedback regarding our prices and will be sure to review this further internally. Please call us at 888-storage to discuss your options!
Outstanding service! Ashley is so very accommodating with scheduling, pricing and directions. Her over the phone experience was super great as well, I highly recommend!
Business response:
Hi Joy, thank you for your review! It's wonderful to know how accommodating and great Ashley has been to work with. As always, give us a call at 888-storage if you need anything.
I chose this storage 12 years ago because it was clean and well-kept. I chose a 2nd floor unit to avoid mold on my books and papers. For 12 years the people and place have been impeccable. The hallways are clean, the lights go on automatically, the people are helpful. Great place.
Business response:
Hi Dede, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (805) 576-7251 or stop by the office if you need anything!
Extra Space Storage has a 4.6 star rating with 491 reviews.
Extra Space Storage is open now. It will close at 6:00 p.m.