This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Carpinteria, CA
About this business
Location details
6250 Via Real, Carpinteria, CA, 93013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Beyond disappointing. I do not recommend this company. You are better off going to Public Storage.
Business response:
We apologize for your disappointing experience. Please contact us at (805) 576-7251 to discuss your concerns directly.
It's so disappointing to have to write this review. We've used these facilities for thirty years, but they've recently been purchased by a large conglomerate. Rates were quickly and repeatedly raised. The staff is now dismissive and unhelpful, bordering on rude. Asking to resolve an issue, you're left with one answer, call 888-storage. It's impossible to make a simple online payment. I suggest trying other facilities first.
I've rented storage units here continuously for well over twenty years. The facility was built and managed by a local owner who did a wonderful job. Unfortunately he sold out to a big chain, and they are truly horrible. Over the past nineteen months, they have raised my rent on a 10x15 unit from $393.25 to $521.00 - a 33% increase. Inflation may be high, but it's nowhere near that high. I strongly recommend that you rent a storage space somewhere else.
Business response:
We're sorry to hear this, Jesse S. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future.
This company is the worst. They raised my rent by over §100 per month after the fourth month. They claim it is because they are month to month, so basically they can charge whatever they want. Pure and utter extortion!!
Business response:
Hi Victoria, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
The staff are rude and pushy I had to empty out a unit and store my stuff in another they said I was taking to long I sat down to take a break and that also got reported back to the manager like I came to relax at the storage their lil maintenance drone stayed hovering around reminding me that I was taking too long then when I got fed up and said I was going to move out he yelled at me and said I'd been there too long and I couldn't get a refund if I were you I'd steer clear of this place .
Business response:
Jessie, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (805) 576-7251 so that we can learn more about your experience.
She said she's the general manager for the storage unit in carpinteria. She verbally accosted me and made me feel like I had been doing something wrong when I took a break unloading my items into storage. I just came back from traveling overseas and I did take a bit of time unloading my items but she told me that I was trying to stay there and live there and then verbally accosted me about how I was unloading my items for my car to the storage unit. I genuinely don't think that people who are that unhinged should be responsi... read more
Business response:
Jovan, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
I am giving this place a single sad star because they are great at communicating with their clients. I was one of their customers prior to them being bought out by "Extra Space" but once extra space bought them out they raised their prices and sadly a few months later they raised their prices again. I only got letters or emails from them whenever they would raise their prices. For a 5x5 I was paying 141. And online for a new customer they had prices of 67$ for a 5x5. I would assume they would want to keep their older custome... read more
Business response:
Hi Jaz, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Worst experience. Extra space bought our small town storage facility and raised rates by 80%, did not notify and took out of my bank without permission. I was there 15 years without issue and Extra Space came in, gouged everyone and is losing many customers. Corporate America taking advantage of the locals
Business response:
We're sorry to hear this, Dustin. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 498 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.