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Extra Space Storage
- Self Storage
- Leander, TX
About this business
Location details
1972 US-183, Leander, TX, 78641, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Clean, new, and enjoyable staff that answers all questions... even the ones you don't know to ask.
Business response:
Hi Sponge, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! As always, give us a call at 888-storage if you need anything.
We just rented a 10x20 space from at Extra Space Storage on 183 in Leander. It's a new facility, very clean, super secure and an excellent location. Sergio went above and beyond in helping us decide which unit was the right size for us. He provided us with excellent customer service and is a bonus for Extra Space Storage to have as an employee. Thank you Sergio and Extra Space for letting us have peace of mind on knowing our household belongings are well taken care of.
Business response:
Thanks, Kay! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear we were able to provide that for you! We're so happy to hear that your experience with the cleanliness of the facility has been positive. Don’t hesitate to call us at 888-storage if you need anything.
Sergio provided friendly outstanding customer satisfaction support from the 1st time I spoke to him to the last time I sealed the deal on my contract.
Business response:
Thank you for taking the time to leave your feedback, Erin! We're so happy to hear Sergio was able to make your rental process hassle free! Give us a call at (512) 967-4320 if you need any future assistance.
The storage space itself is fine. The customer service was good until my rate increased 43% after 4 months. I called and asked when they would tell me this and was told they sent a postcard. Who looks at a freaking postcard in the mail. I agreed to a smaller unit and received a rate of $63 which made me happy. Then, sure enough, 4 months later my rate was $97. WTH? I did not receive any type of introductory rate that was supposed to be for a limited time. There was no explanation for the increase in rate except for taking a... read more
Business response:
Hi Heather, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Initially, I wrote a five-star review for Extra Space Storage, when I was moving in, early 2023. I'm now editing my review to 1 star. I moved out of my storage unit on December 20, 2023. When I was moving my things out, I came across rodent poop throughout the unit. The rodents had chewed up many sentimental items, such as keepsakes from my daughter's childhood. They chewed up her books, they chewed up my unopened, vintage Barbie dolls still in their original boxes, They chewed up clothes to make nests and they chewed open... read more
Jacked up my monthly rate by $20 after only 3 months. They will hook you in with a lower rate on their site and raise it after a few months while offering new customers a way lower rate online.
Business response:
Thank you for leaving us a rating, N. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (512) 967-4320 to discuss any of our other available units and we'd be happy to find something that meets your storage needs as well as your budget.
Bait and switch much. 2 months after moving in I get a notice my rate is increasing. I was never told this was a thing and was never offered to lock in the rate. I'll be moving out soon. What a rip off.
Business response:
Hi Chris, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Within two months of my move in, they're suddenly increasing my rate by nearly 50% (from $107 to $160). They claim because you pay month to month, it's based on market value. What a rip off. I'll be moving out right away.
They offer a free month but after you pay all their fees and buying a lock plus there insurance that so call free month is only a few dollars less than their monthly rate. They charge a premium for their locks which you have to buy from them that I could purchase on Amazon for less. Or is it they have a master key for the locks so their employees can enter without the customer knowledge. I was told they do not like it when the customer uses a second lock that wasn't purchase from them. Their minimum insurance charge is $11... read more
Business response:
Hi Bob, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments. We would love the chance to speak with you further about your concerns. Can you please call us at 888-storage?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 368 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.