Extra Space Storage

Judy Kay M. 

on Yelp

2 years ago

Sergio is awesome to work with. He helped us pick the right size and was so accommodating. The storage space is really clean and new. We feel very confident storing our precious personal belongings under the care of Sergio at Extra Space Storage! 

Sponge Housekeeping L. 

on Yelp

2 years ago

Clean, new, and enjoyable staff that answers all questions... even the ones you don't know to ask. 

Kay M. 

on Yelp

3 years ago

We just rented a 10x20 space from at Extra Space Storage on 183 in Leander. It's a new facility, very clean, super secure and an excellent location. Sergio went above and beyond in helping us decide which unit was the right size for us. He provided us with excellent customer service and is a bonus for Extra Space Storage to have as an employee. Thank you Sergio and Extra Space for letting us have peace of mind on knowing our household belongings are well taken care of. 

Erin R. 

on Yelp

3 years ago

Sergio provided friendly outstanding customer satisfaction support from the 1st time I spoke to him to the last time I sealed the deal on my contract. 

Heather R. 

on Yelp

a year ago

The storage space itself is fine. The customer service was good until my rate increased 43% after 4 months. I called and asked when they would tell me this and was told they sent a postcard. Who looks at a freaking postcard in the mail. I agreed to a smaller unit and received a rate of $63 which made me happy. Then, sure enough, 4 months later my rate was $97. WTH? I did not receive any type of introductory rate that was supposed to be for a limited time. There was no explanation for the increase in rate except for taking a... read more

Sydney M. 

on Yelp

2 years ago

Initially, I wrote a five-star review for Extra Space Storage, when I was moving in, early 2023. I'm now editing my review to 1 star. I moved out of my storage unit on December 20, 2023. When I was moving my things out, I came across rodent poop throughout the unit. The rodents had chewed up many sentimental items, such as keepsakes from my daughter's childhood. They chewed up her books, they chewed up my unopened, vintage Barbie dolls still in their original boxes, They chewed up clothes to make nests and they chewed open... read more

R H. 

on Yelp

2 years ago

Jacked up my monthly rate by $20 after only 3 months. They will hook you in with a lower rate on their site and raise it after a few months while offering new customers a way lower rate online. 

Chris P. 

on Yelp

2 years ago

Bait and switch much. 2 months after moving in I get a notice my rate is increasing. I was never told this was a thing and was never offered to lock in the rate. I'll be moving out soon. What a rip off. 

Matthew R. 

on Yelp

3 years ago

Within two months of my move in, they're suddenly increasing my rate by nearly 50% (from $107 to $160). They claim because you pay month to month, it's based on market value. What a rip off. I'll be moving out right away.