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Extra Space Storage
- Self Storage
- Leander, TX
About this business
Location details
1972 US-183, Leander, TX, 78641, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Bait and switch much. 2 months after moving in I get a notice my rate is increasing. I was never told this was a thing and was never offered to lock in the rate. I'll be moving out soon. What a rip off.
Business response:
Hi Chris, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Within two months of my move in, they're suddenly increasing my rate by nearly 50% (from $107 to $160). They claim because you pay month to month, it's based on market value. What a rip off. I'll be moving out right away.
They offer a free month but after you pay all their fees and buying a lock plus there insurance that so call free month is only a few dollars less than their monthly rate. They charge a premium for their locks which you have to buy from them that I could purchase on Amazon for less. Or is it they have a master key for the locks so their employees can enter without the customer knowledge. I was told they do not like it when the customer uses a second lock that wasn't purchase from them. Their minimum insurance charge is $11... read more
Business response:
Hi Bob, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments. We would love the chance to speak with you further about your concerns. Can you please call us at 888-storage?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 493 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.