Extra Space Storage

Janice B 

on BBB

2 years ago

I received an auction notification after only missing a month. I was never told ************** went up. They have called me at 6am for a bill collection. 

Kelly K 

on BBB

2 years ago

**********- I generally don't write reviews, because I understand that one bad experience doesn't mean its a bad business- but this experience was terrible and I think the public should be aware. Internet price's are a scam and the staff take advantage of people-knowing that once they move all of their belongings in, they wont want to move again. I rented a unit at the internet price- I have only had one payment since then. The price I was quoted was $99. Yesterday I received a notice saying there was a price increase for my... read more

Nat S 

on BBB

2 years ago

I'm a loyal customer whose was spoken to with great disrespect and disdain over a 30min. Policy. I have lupus and am in great pain and have an upstairs unit. I was told I need to finish unpacking my car and unit within 30 min. Which is highly unreasonable. I came in and spent a few hours rearranging my boxes to fit more and was scolded for being on the property for more then 30 min. Once I find another more *** accesable unit I will be leaving. 

Jess D 

on BBB

2 years ago

Life Storage in **********, ** scammed me as well. Signed up 3 months ago online, make sure to pay early every month, and as a reward I just got a generic little postcard in the mail saying my rental is increasing $80/month (from $385 to $465) due to a reevaluation of market conditions. When I went in just now to ask if it was a mistake, I was informed that the rates go up automatically every 3.5 months. They offered to knock it back to $422/month for a month but I don't negotiate with terrorists. I'll move it all out before... read more

Boyd L 

on BBB

2 years ago

This is not a storage business. This is a criminal enterprise involved in extortion. They will give you a price to move in and then two months later **** up the price by 50% in the hopes that you wont go to the expense or trouble of moving your things. These greedy pigs are vile scumbags. I should have been more suspicious. They tried to sell me a lock for four times the price that UHaul was selling it for, nonsense insurance and a leaking roof when I moved in that they have yet to fix. There is not a business I have a lower... read more

joi m 

on BBB

2 years ago

I went to this storage unit to rent a space to place my stuff since I needed to move out of my home. When I went there I was helped by the manager. I told him what I was looking for and what I was looking to spend. He found me a space at their other location, *********************************** ***********, **. ***** - Life Storage, which was bought out by Extra Space Storage. He found me a large unit for a great price. He went through all the paperwork with me, I signed and made my payment. Two months later I received a not... read more

Lisa V 

on BBB

2 years ago

This business is a scam. They bought Life Storage and immediately raised prices without notice. This is essentially extortion, the raise prices, then when you cant pay, the get to essentially steal you belongings. The *** is a *****, with class action lawsuits against him. This practice should be illegal in the first place. 

Roylera F 

on BBB

2 years ago

Honestly if I could rate a 0 I would. The customer service is horrible. The ******************** gate stays broken. If we speak about the predatory rate increases thats is a whole different bag of tricks. My storage rent jumped 30% when Extra Storage took over, I was late and a ****** space went to ****** with their added late fees. Also they force you to get insurance though them which is an additional ***** a month so now I pay close to ****** for a unit. I am in the process of transferring all of my items to a ******* sto... read more

Sabrina R 

on BBB

2 years ago

So upset this company is a setup for failure lied about price and everyone says something different my price doubled in only 3 months when I signed up I came into the store where the employee went over the entire contract I remember them being in a hurry but made sure to ask everything I was signing and what exactly I'm signing nowhere did it say my price was going to double after 3 months with no notice or warning when I found out about this deal on the phone first again nobody said the price was going to go up they told me... read more