Extra Space Storage

Sherry A 

on BBB

2 years ago

Longtime customer here. My ********************** unit rental went from $98 to $178 without notice or consent. I am 65 and living on a very fixed income. There is no loyalty or appreciation for their customers. And now I have to find another place and move everything by myself so I can get my prorated refund as soon as possible to pay for the new place which, by the way, is the same size unit for $106. Seriously, shame on these ghouls. Im urging everybody to take their business elsewhere. The disruption to my life at this pa... read more

David M 

on BBB

2 years ago

Deceptive business practices are used by Extra Space Storage. I rented a covered outdoor storage space for my vehicle at their *********-************************ location in ******. No mention was made of the $60/month rate being promotional. Three months later they supposedly sent a notice of rate increase to $120/month. I did not receive this notice. When I contacted the manager of the facility he said I should take it up with the post office. I asked why they dont use communication with verifiable receipt method like a tr... read more

Shawn E 

on BBB

2 years ago

I rented a storage space with ExtraSpace Storage at ******************** ******* **********. The monthly rate was $286/month. At the one-year ***** I received a notice in the mail that reads: "Thanks for choosing extra space storage to keep your belongings, safe! As a month to month rental provider, our rates are reviewed and adjusted depending on current market conditions. As a result, we are writing to let you know that effective 06/25/2023, your monthly rate for unit number eight will increase to $386.00.""In case you cho... read more

Michael P 

on BBB

2 years ago

Beware of Life Storage's Unfair Rate Hikes and Lack of Transparency I recently had a disappointing experience with Life Storage and feel compelled to share my thoughts to warn potential renters. Initially, my experience with them was satisfactory (great rate, clean facility, easy access) however, a few months into renting a storage unit, they abruptly and significantly raised my rates. When I inquired about the rate increase, I was shocked to discover that Life Storage has the contractual ability to raise rates at any time, ... read more

Darren R 

on BBB

2 years ago

STAY AWAY FROM THIS COMPANY!! THEY ARE A BAIT AND SWITCH COMPANY WITH NO REMORSE, AT ALL!! I rented a unit at this place on Route 9 in ******* Park, **. Contract began March 2023. Paid my bills on time, still do. Spent very little time there since. Maybe two visits after paying men to move my belongings into the ************ contents.Now they have sent my bill for July 2023. They are jacking me up 25%, yes 25%, for no reason at ALL!!! I call this a bait and switch, I call it immoral and disgusting and i am being nice because... read more

Kelly J 

on BBB

2 years ago

My location is 4175 Chippewa (life storage location that’s not listed ) I always go in to pay my bill but it’s always closed and the workers complain always of being over worked and under paid ..maybe this is why they never have their doors open ..wow..and I’m NOT paying online for a extra fee and I should b compensated for my time and gas for driving around to different location JUST TO PAY MY BILL…this isn’t professional and I’m tired of the poor service ..I didn’t sign up for this 

Egill G 

on BBB

2 years ago

BE VERY CAREFUL OF THIS COMPANY.EXTRA SPACE WILL SIGN YOU UP AT ONE ***** AND THEN 3 MONTHS LATER RAISE THE ***** BY 50%. EXTRA SPACE DOES THIS DELIBERATELY AND CONVENIENTLY LEAVES OUT THAT THESE LEASES ARE MONTH TO MONTH AND THAT THEY CAN RAISE THE *****S AT ANY TIME AT RANDOM. THE LANGUAGE IS SO VAGUE ON THE CONTRACT THAT IT'S EASILY MISSED AND THEY MAKE SURE THEIR STAFF DOES NOT TELL YOU ABOUT THIS. 

Julia D 

on BBB

2 years ago

Abysmal - I have no idea why anyone would choose Extra Space. When I signed up I was assured my rate would not change for at least 6 months, and if it did, to call and it would be resolved. 4 months later is DOUBLED! I called and the manger said "oh, sorry - nothing I can do." I did call the main (888) number and the reduced the rate for a couple more months. In this process, somehow my account fell off from the EasyPay (automatic debit). I received a call from the manager that my account was past due - I immediately paid it... read more

Alex L 

on BBB

2 years ago

Company uses bait and switch pricing scheme. Website advertise 8'x10' unit at 88$ but I ended up at 145$ couple of months later. There is no indication in their website about any promotional rate period nor how much $$$ a customer will end up couple of months later. Requested the manager of adjusting my rate to the current advertised rate but to no avail. She does not think this is predatory marketing. What do you think?