Extra Space Storage

Rasheida H 

on BBB

2 years ago

I cannot believe what I’ve experienced in Houston Texas. Westheimer store has a new manager John P****** who does not have any idea how to do his job. He was the person that screwed up my account causing conflict. He was VERY nasty to me and I got tired of him being t rude so I contacted my husband to be a witness. I’m a professional business owner, John P****** in turn LIED and said I threatened him and he had to call the police. Something people randomly do to black people. I’m sick and tired of being treated like this in ... read more

cookie h 

on BBB

2 years ago

Well here is my email to the Ceo and the executives of this company and not one person responded. It was well over 1 week. So after paying all this money even with the increase I can't even get someone to reach out to me. Sad. Over the years, I have trusted and admired Extra Space Storage for its high standards and the quality of its services. This admiration has kept me loyal to your brand even amid numerous price increments, which escalated from $166 when I first subscribed in 2019 to a current figure of $266. Despite thes... read more

Katherine M 

on BBB

2 years ago

The staff at this location have always been EXCELLENT and are the reason I am giving an extra star. Thank you! 5 stars for the service.I am dissatisfied with the predatory practices of Extra Space Storage. My account was on auto pay, and one of my payments failed. I received one email notification, which admittedly I missed. I also must not have been monitoring my checking account very well, because I did not notice the payments stopped coming out. This is on me, but I was experiencing a personal hardship. However, I continu... read more

Valeria O 

on BBB

2 years ago

I DO NOT RECOMMEND, many times the climate control was not functional. There was spiders on al my new furniture!! The pin pads for the elevator DO NOT function. Anyone has access to the 2nd and 3rd floor with out having a unit in those floors. I was charged for a unit I had already called to cancel. And I was not reimbursed the over draft fees on my bank account that where caused because of extra space storage!!!! 

Eyvonne B 

on BBB

2 years ago

My very small storage unit started out at $40 month in two years the rates have increased to now $90 a month. No where in the contract says that they would increase their fees due to availability or need. Is what I was told after they had raised the fees without any notification.. im going yo contact corporate and obtain legal counsel at this point 

Michael C 

on BBB

2 years ago

I closed my account 8 days after paying a month ahead. I called to ask for a prorated refund only to be told that they do not give prorated refunds 

ANTHONY J. 

on BBB

2 years ago

This place is the worst storage facility I have ever used, I feel that it is because it is in a black neighborhood that the the renters are being treated less than by this company. First, Over 3 - 4 months the rear exit gate has been broken, leaving renter with the only way to exit was back through the entrance causing a lot of frustration, anger, and arguments with other renters trying to enter the facility. The staff at that time you could not find anyone who was supposed to be in charge> Second for the last 2 months both ... read more

Kimberly H 

on BBB

2 years ago

I stored my furniture and other household items at the Greenbay facillity for about 6 months. I was tatally diappointed. Not only did I listen to the instrctions not to store any food I was not informed that they had an extreame rodent infestation. I decided to move my things due to mouse poop and I was not satified that no one contacted me about the message I left about the rodent issue. I did purchase the insurance that was offered to me however rodent isurance covers $500 minus a $100 deductable which would leave me $400 ... read more

heidi P 

on BBB

2 years ago

Hello Sirs & Madams, Re: Conditions at Store # 572 . Unit FF01 I went to Store # 572 (Pullman in Costa Mesa) to meet an Offer Up buyer from out of the local area to buy a rare vintage chair I had in storage on May 17th at 12:00. This is the story of what ensued. 1. The front lobby is locked for both myself and the buyer. 2. I then drive around to the back--Entering in the back drive lot, the drive is still full of construction mud and has hardly any parking (this has been the case for almost 13 months now and it sucks to hav... read more