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FAIRWINDS Credit Union
- Credit Unions
- Orlando, FL
About this business
Location details
2375 S. Semoran Blvd., Orlando, FL, 32822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I love to go at fairwinds, I have my account for a few years, and always when I need something bonnie always help me, she is very professional and explain me every thing and work so fast to resolve any situations Thanks
Business response:
We are thrilled to hear about your positive experience at FAIRWINDS. Thank you for your kind words about Bonnie's professionalism and efficiency. It's wonderful to know that she has been consistently helpful in resolving your situations and explaining everything clearly. Your feedback reinforces our commitment to providing excellent service to our members.
Fui atendida por el asistente Allen García Ramos todo fue muy rápido muy claras sus explicaciones , fue de gran ayuda , excelente trabajo miles de gracias por su servicio .
Business response:
We are delighted to hear about your excellent experience with Allen. Thank you for recognizing his clear explanations and helpful service. We appreciate your feedback on the speed of the process and Allen's ability to provide assistance. It's wonderful to know that our crewmember was able to offer such great support. We value your gratitude and are glad we could meet your needs effectively.
Tess over at South Semoran Fairwinds was so helpful and went the extra mile to get my provisional credit in one day!!! She was professional and very informative and her customer service is beyond top notch! I highly recommend she be awarded with something wonderful as she is wonderful. She even called me personally let me know. Tess is the best thank you for everything Tess!
Business response:
Thank you for the review, Lisa! Serving you and providing you with an exceptional experience is at the heart of everything we do. We're happy to hear that Tess was able to assist you during your recent visit. Our team is always here to help, and we look forward to seeing you again soon! The best things in life are better when they’re shared. Refer your friends and family by visiting https://bit.ly/3TbYrzv.
Nightmare nightmare nightmare!!!!!! I joined this disgusting excuse for a business about 7 days ago. What a HUGE mistake. Had a transfer sent to open accounts and it went downhill FAST. Awful customer service- when escalated ( supervisor told me my HOLD was released and my large sum of money would be available-NOT!!!! Went to a share credit union and was declined my own money. Nellie is the most inept of all except for Jessica who only way to do her job was Reading from a script book. I would have been better off s... read more
Business response:
Darlene, We’re sorry to hear that your experience did not meet your expectations. At FAIRWINDS, we take all feedback seriously and strive to provide every member with respectful and secure service. While we cannot discuss specific account details in a public forum, we do want to clarify that your interaction was handled through our digital channels, not at a physical branch, and involved standard security precautions. These steps are in place to protect all members and their assets, especially when unusual account activity i... read more
Summary About Reviews Fairwinds Credit Union logo Unclaimed profile Fairwinds Credit Union Reviews 9 * TrustScore 2.5 out of 5 2.6 Bank Companies on Trustpilot can't offer incentives or pay to hide any reviews. Company details Bank Alternative Financial Service Financial Consultant Financial Institution Mortgage Lender Non-Bank Financial Service Information provided by various external sources Offers a full suite of banking solutions to businesses and anyone working or living in Orange, Volusia, Seminole, Polk, Brevard... read more
Business response:
Kenny, At FAIRWINDS we strive to make every experience exceptional and we understand we have not met your expectations. Our crew have provided the documentation requested in order to update your security question. Our manager followed up with you again via phone this week on multiple occasions but has been unable to leave a voice mail. The document you requested was sent again as recently as 4 days ago and we are trying to reach you to confirm receipt. Please contact our Member Service team directly at 800-443-6887. Notes ha... read more
Needed a new vehicle ASAP and went to the location on S Semoran. Bonnie was amazingly helpful and very knowledgeable! She put my mind at ease, listened to my concerns, alleviated them and put me in touch with someone to help find the vehicle I wanted, (Scott at Variety Auto Group in Deland) who found the perfect car for me within an hour. By the end of the day I was driving home in my new ride. I had been looking online and at dealerships for more than 2 weeks. Bonnie and Scott made my day and the car buying experience so ea... read more
Business response:
Thank you for the review, Denice! Serving you and providing you with an exceptional experience is at the heart of everything we do. We're happy to hear that Bonnie was able to make your car buying experience so easy. Our team is always here to help, and we look forward to seeing you again soon! The best things in life are better when they’re shared. Refer your friends and family by https://bit.ly/3TbYrzv.
I love going to this Fairwinds credit union on 2375 South Semoran Blvd, Orlando, Fl 32822. I want to say thank you Bonnie Wersinger for your Great Professional and Experience.Great Customer Service. You care about me as a customer i will always appreciate that so much. I was so happy i got the car loan approved so fast on the 20th of September thank you so much for Refinance my Jeep and the payment is great with the warranty included in the payment. I also want to thank the whole crew for their great customer service. some o... read more
Business response:
Thank you for the review, Lenora! Serving you, and providing you with an exceptional experience, is at the heart of everything we do. We're thrilled to hear that Bonnie was able to assist you quickly with an auto loan. Our team looks forward to seeing you again soon!
Strong suggest shopping elsewhere. Not consistent follow through. They'll have you laughing at what they consider customer service.
Business response:
Mary, We pride ourselves on providing our members with exceptional customer service, so we are sorry to hear that your experience has been less than excellent. We would like to learn more and assure you that we are here to help. Please send an email to pr@fairwinds.org with your contact information so a member of our team can reach out.
Very rude Assistant Manager name Rebecca lied and said that my money was not available. I showed her online were it was current and available and she look at me crazy and said I don't know. I have a car loan business and personal banking and this is unexceptionable. South Semoran Orlando location
Frequently asked questions about FAIRWINDS Credit Union
How is FAIRWINDS Credit Union rated?
FAIRWINDS Credit Union has a 4 star rating with 168 reviews.
When is FAIRWINDS Credit Union open?
FAIRWINDS Credit Union is closed now. It will open tomorrow at 9:00 a.m.