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FAIRWINDS Credit Union
- Credit Unions
- Orlando, FL
About this business
Location details
2375 S. Semoran Blvd., Orlando, FL, 32822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Great service! thank you Jamie Mellado! He helped my dad set up his new account, greatly appreciate your help.
Business response:
Thank you for your review! We're glad Jamie made your dad's account setup seamless.
I LOVE Fairwinds, especially the South Semoran Blvd branch. Bonnie Wersinger is a customer service STANDOUT. I had an issue with fraud on my checking account, and she fixed it within minutes. Bonnie has help me several time in the past and has ALWAYS been kind, knowledgeable and efficient at handling my issues. I have been in medical customer for over 40 years, so I understand it's importance. Thank you, Bonnie, for your outstanding service. This kind of service is NOT the norm today, so I wanted to highlight my appreciation... read more
Business response:
Thank you for your feedback! We're delighted to hear that Bonnie at our South Semoran branch provided such outstanding service in resolving your fraud issue so quickly. It's wonderful to know that she has consistently been kind, knowledgeable, and efficient in handling your banking needs over the years. Having team members like Bonnie who demonstrate such dedication to service excellence is what makes FAIRWINDS special.
Al Alrammahi, Yesenia Morales, and Sandra Sanchez were awesome helping me make a smooth transition from an employment 401k to a traditional IRA rollover. Many thanks for a good job.
Business response:
Thank you for your feedback! We're delighted that Alaa, Yesenia, and Sandra made your rollover smooth and seamless. It's great to hear that our team was able to provide you with the assistance you needed throughout this important financial process. We're so pleased that you had such a positive experience working with them.
Tess over at South Semoran Fairwinds was so helpful and went the extra mile to get my provisional credit in one day!!! She was professional and very informative and her customer service is beyond top notch! I highly recommend she be awarded with something wonderful as she is wonderful. She even called me personally let me know. Tess is the best thank you for everything Tess!
Business response:
Thank you for the review, Lisa! Serving you and providing you with an exceptional experience is at the heart of everything we do. We're happy to hear that Tess was able to assist you during your recent visit. Our team is always here to help, and we look forward to seeing you again soon! The best things in life are better when they’re shared. Refer your friends and family by visiting https://bit.ly/3TbYrzv.
Every time I go to the fairwind semoran branch I feel welcomed. Everybody there is very professional, courteous and attentive. Awesome work!
I went to see about a new debit card and was invited into an office immediately, I told them I did have a working ATM card and asked what the fees were for their savings accounts, I did not get an answer and I asked if the office dweller if he knew the savings account fees off the top of his head, He responded with a mumble about different accounts have different fees. He then started to look at a boot /pamphlets and hunted and pecked at the keyboard in front of him. I think he was responding to emails or messages. My ... read more
Not happy with this credit union. If you are going to do a large cash deposit after hours, you will most likely need to use their overnight deposit box. They check their deposit box at 8:30AM, so if you deposited something at 8:45AM before they open at 9:00AM, it will not be reflected that same day. They won't see it until the following day according to their operations. This is completely frustrating and they need to let their members know this rule.
Business response:
We appreciate you taking the time to share your experience. We hear your frustration around night depository timing, and we want you to know that your concern was taken seriously. We're glad our crew was able to reach out and address this situation with you directly. Deposits made through our night depository are processed the next business day, as noted on-site at the location. For cash deposits, our ATMs are also an option during available hours, though deposit limits do apply. Thank you for being a member, and please know... read more
Do not your service here they did direct depost earky but have stopped because they have to pay taxes on it early first time in 20 yrs ive been with them theyve never done this.Ridicuoulus i never received a email
Business response:
Thank you for taking the time to share your feedback. We understand how important timely access to your direct deposit is, and we’re sorry to hear about the frustration you experienced. We also noticed that you shared a similar concern with us last year. At that time, we provided clarification regarding Early Direct Deposit and the temporary adjustments that were communicated to all members due to year‑end tax implications. An email was provided to all participating members again for 2025 on December 26. Since then, we’ve ex... read more
Nightmare nightmare nightmare!!!!!! I joined this disgusting excuse for a business about 7 days ago. What a HUGE mistake. Had a transfer sent to open accounts and it went downhill FAST. Awful customer service- when escalated ( supervisor told me my HOLD was released and my large sum of money would be available-NOT!!!! Went to a share credit union and was declined my own money. Nellie is the most inept of all except for Jessica who only way to do her job was Reading from a script book. I would have been better off s... read more
Business response:
Darlene, We’re sorry to hear that your experience did not meet your expectations. At FAIRWINDS, we take all feedback seriously and strive to provide every member with respectful and secure service. While we cannot discuss specific account details in a public forum, we do want to clarify that your interaction was handled through our digital channels, not at a physical branch, and involved standard security precautions. These steps are in place to protect all members and their assets, especially when unusual account activity i... read more
Frequently asked questions about FAIRWINDS Credit Union
How is FAIRWINDS Credit Union rated?
FAIRWINDS Credit Union has a 4 star rating with 196 reviews.
When is FAIRWINDS Credit Union open?
FAIRWINDS Credit Union is closed now. It will open at 9:00 a.m.