This profile has been claimed by the business owner or representative.
Fallon's Flowers - Main
- Florists
- Raleigh, NC
About this business
Location details
700 St Marys St, Raleigh, NC, 27605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:30 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
Although I was not happy with the quality of the flowers, the owner did reach out to me on Yelp and offered to make things right. Any small business or any business in that matter that takes the time to reach back out to the customer and at least offers their sincere effort to make it up to the customer deserves praise. I have moved from Raleigh since last ordering from Fallons but they have always been my go-to when I needed to order flowers for loved ones.
Business response:
Jennifer, First of all, I am very disappointed to hear about your experience. We appreciate your loyalty as a customer and I am very sorry about the peonies not lasting longer. Although we order most of our flowers direct from growers all over the world for superior freshness and quality, there are occasionally issues with longevity that we cannot predict. Clearly, we didn't fix the situation like we should have and for that I apologize. We would like to try to make things right and if you would let us, we would love to send... read more
Alexandra R., of Fallon Flower's, reached out to me via phone and e-mail on 14Nov18 (day after initial Yelp review). Her sense of urgency and desire to make this right went above and beyond what I had expected. Not only did she have a full replacement arrangement prepared, she personally checked it prior to it going out for delivery. The replacement arrangement was delivered on 16Nov18 and the quality of this arrangement far exceeded my expectations. The arrangement was incredibly full, colorful, and just gorgeous. Refer ... read more
Business response:
Elaine, I am truly sorry for your original experience. We work hard to provide an outstanding product and stellar service but on rare occasions we miss the mark. I sincerely appreciate your willingness to let us make things right and thank you for updating your review! We truly look forward to serving you again soon and providing a great experience. Thank you! Very Sincerely, Kevin R McCarthy Family Owner
I don't live in the area, but whenever I want to send flowers to my parents in Raleigh I know I can rely on them! Reliable service and great floral arrangments!
Business response:
Katherine, thanks for your kind words! We really appreciate your business and we look forward to continuing to provide outstanding arrangements and service for your parents! Very Sincerely, Kevin R McCarthy Family Owner
Mothers day was coming up and my father suggested to just get flowers from the grocery store. But knowing my Mother, she's worth more than $20 flowers at the supermarket and I prefer to shop local. Also, my friend was graduating around the same time so I had to make a twofer asap. Ordered a vase of flowers and a bouquet online and picked it up at their store the next day. The store was very busy with Mothers day coming up but they turnt it out! Customer service was great and polite even during the busy weekend. Both arrang... read more
Business response:
Tati, thanks for your kind words! I am so happy to hear about your experiences with us! We sincerely look forward to continuing to serve you and provide you with outstanding bouquets and service! Very Sincerely, Kevin R McCarthy Family Owner
I ordered flowers from them for someone and didn't realize that person was out of town. They had already made a beautiful arrangement. When I told them that they are not in town and the flowers needed to be delivered the next week they were so understanding. They made a whole new arrangement. This is what I call amazing customer service. I highly recommend them and will definitely use them in the future. They had also sent a picture of the arrangement and it was so beautiful.
Business response:
Dana, thanks for your kind words! I'm so glad we were able to help and make an amazing arrangement! We look forward to serving you again soon for any of your future floral needs! Very Sincerely, Kevin R McCarthy Family Owner
I had a great experience with Fallon's Flowers. We used them for my sister's wedding 10 years ago as well as my wedding in 2018. The bouquets and arrangements turned out beautifully and just as I pictured them. Also found them to be very reasonable! They understand what you want/looking for and are easy to work with. Definitely recommend them!!
Business response:
Mallory, thanks for your review! I'm so glad to hear that you were happy with your wedding flowers and that your sister used our services as well! Congratulations! We look forward to serving you again soon. Very Sincerely, Kevin R. McCarthy Family Owner
I had a good experience with Fallon's. Placed an online order with ease. Was given a call when the flowers were ready. The store itself is cute; nice little trinkets you can buy besides flowers. Noticed they had "Pinot Nior" and "Chardonnay" candles in pretty little wood votives. They also sell homemade soaps by the slice and unique looking wind chimes. Pricing for flowers seemed comparable to other shops in the area. Customer service was a plus as well. I do feel some of the leaves on the roses should have been picked ... read more
Business response:
Charmaine, thanks for taking the time to share your experience! I am glad to hear you appreciated the ease of ordering and customer service. I am sorry however, that some of the leaves of the roses should have been removed. We try our best to be very selective and provide the best quality flowers available. Please feel free to message us here on Yelp before you would like to order flowers for another occasion and we'd be happy to provide a free upgrade with additional flowers at no additional charge. Alternatively, we'd be h... read more
I bought flowers for my girlfriends birthday. Called in the day before her birthday and placed my order at 2pm (2 pm is cut off for same day). I asked what time they would come the next day, and the girl told me before noon. 70 bucks for a dozen roses and card, sounded like a deal. Roses didn't show up at her work until 3:45, my girlfriend left at 4. She loved them but I was very annoyed that she barely got the flowers on her birthday when I ordered them bacially at the same day delivery cut off the day before. Inconsiste... read more
Business response:
Kyle, thank you for taking the time to share your experience. While I'm happy to hear you liked the flowers and the handwritten card message, I am sorry that you did not get the correct information from our sales associate about delivery time. There was no delivery time listed on the original order and clearly there was a miscommunication. Though we try to deliver items as soon as possible, occasionally, there are unexpected delays that occur but I'm glad we were able to get your girlfriend her birthday flowers before she le... read more
I had previously given Fallon's a lower rating because my Mother's Day bouquet did not last. Their response was fabulous and beyond anything I expected. They immediately got in touch with me and offered me a replacement bouquet. The replacement is on it's third day and is just beautiful. I am delighted and will order from them as they stand behind their product and do a beautiful job - even when it does not work at first. Thank you for caring and for my wonderful and fun bouquet that makes me smile every time I see it.
Business response:
Edit: 5/22/18: Molly, thanks for the update! I am glad we were able to make things right and we really appreciate your business! Thank you for your understanding and we look forward to serving you again soon! If you have any issues, do not hesitate to contact me. All the best! Molly, I'm very sorry to hear about your experience. We stand by our product and we want to make things right! We buy flowers directly from growers all over the world to ensure maximum freshness but dealing with fresh flowers, there is always a very s... read more
Frequently asked questions about Fallon's Flowers - Main
How is Fallon's Flowers - Main rated?
Fallon's Flowers - Main has a 4.7 star rating with 1,359 reviews.
When is Fallon's Flowers - Main open?
Fallon's Flowers - Main is closed now. It will open tomorrow at 8:00 a.m.